National Physical Laboratory (NPL)
End User Computing Manager
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End User Computing (EUC) Manager
About the Role
Do you have a passion for technology, a strong desire to see things work seamlessly, and a deep care for the challenges facing technology users in today’s complex and confusing digital world? Are you a natural problem solver and people person with the vision, experience, and know-how to bring technology challenges and human solutions together? If yes, this role could be for you!
At NPL, we prioritise our people’s well-being and want to enable them to fulfil their important work effectively. We are creating a new function focused solely on solving end user technology challenges, ensuring a technologically stress-free experience for our colleagues. The End User Computing (EUC) team will oversee all end user-related technology needs, including hardware, software, and processes.
As EUC Manager, you will play a pivotal role in:
- Defining the end-user technology strategy.
- Building and leading a committed technology team to deliver this vision, comprising IT EUC Engineers and Technicians.
- Leading a team with expertise in:
- End user hardware maintenance.
- Network connectivity.
- Microsoft Office and productivity software.
- Audio Visual (AV) technology.
- IT Asset Management.
- Introducing innovation and automation in end-user customer care, transforming the approach to industrial-scale service support for NPL’s 1,300 multi-site users.
About You
To succeed in this role, you will need a strong combination of technical expertise and leadership skills, including knowledge of:
Core Technical Responsibilities
- Image and Operating System:
- Standard corporate builds, deployment processes, operating system lifecycle management, and Group Policy/configuration baselines.
- Patching and Software:
- Endpoint patching, software packaging/distribution, and platform updates.
- Connectivity and Collaboration:
- VPN client integration and Microsoft 365.
- Mobility:
- Mobile device management/integration and secure BYOD policies.
- Virtual Desktops:
- Management and maintenance of the organisation’s cloud-hosted virtual desktop environment (VDE).
- Workplace Technology:
- Meeting-room collaboration systems and Audio-Visual (AV) hardware/software.
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Additionally, you will bring:
- Leadership and People Skills:
- Excellent communication and relationship management, including collaboration with third-party support providers, industry partners, internal stakeholders, and system vendors.
- Strategic Acumen:
- Strong strategic thinking and decision-making capabilities.
- Mentorship & Team Leadership:
- Ability to lead, mentor, and support team members effectively.
- Organisational Clarity:
- Strong time management and organisation skills.
- Relationship Building:
- Capacity to build strong business relationships and establish trust with colleagues across the organisation.
- Expertise in vendor relationship management.
NPL offers competitive rewards, flexible working arrangements, and social activities embedded in its culture to support work-life balance. Please see our careers website for more information.
Our work drives us — breaking new ground in cutting-edge measurement science, engineering, and technology. By embracing differences, we drive innovation at NPL. We seek talent from a variety of backgrounds, but due to the nature of our work, some departments have specific requirements.
You must hold an SC security clearance with no restrictions, or you must have the ability to obtain an SC clearance. Due to security requirements, only UK citizens or nationals of a country with an agreeable Security Association Agreement (along with residency constraints) are eligible.
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Note: Applications and interviews will occur continuously throughout the advert period. Applications are reviewed and processed promptly, potentially closing early. We encourage early submission.
About Us
The National Physical Laboratory (NPL) is a world-renowned centre of excellence delivering cutting-edge metrology, engineering, and technology to drive prosperity and enhance quality of life in the UK. Our purpose is dedicated to improving the world around us through measurement innovation.
At NPL, diversity and equality are central to our mission. We firmly believe in creating a dynamic, inclusive environment where everyone can contribute their unique talents, no matter their background, gender, race, sexual orientation, religion, or age.
We particularly welcome candidates from:
- Women.
- Disabled applicants (as defined by the Equality Act 2010), who will be guaranteed an interview under the Disability Confident Scheme.
- Black, Asian, and minority ethnic (BAME) candidates.
Flexible working and social events support a culture of positive work-life balance. Our values drive every aspect of our operations — how we work, develop teams, and celebrate success. We are committed to reasonable adjustments for fair recruitment.
Join us today and be part of something truly life-changing! Together, we serve international science and industry, and work towards sustainable improvements to risk-reducing identification, precision measurement, and global stability.
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