The Law Society
End User Services Analyst
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End User Services Analyst
End User Services Analyst – IT Operations
About the Role
We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society.
As part of a forward-facing team, you will:
- Provide both in-person and remote support to staff and visitors.
- Ensure the smooth operation of IT services across the organisation.
Responsibilities
- Manage incidents and service requests in line with agreed service levels, escalating where appropriate and ensuring timely resolution.
- Support a range of hardware and software, maintain meeting room technology, and ensure end-user equipment is readily available and fit for purpose.
- Work within an ITIL framework, contributing to continuous service improvement while ensuring compliance with IT security and policy standards.
- Manage user access across systems, including Active Directory, VPN, and business applications.
- Keep accurate records within the ITSM toolset.
- Support the ongoing development of the Service Desk knowledgebase.
- Maintain stock levels of equipment and licensing, in collaboration with IT Procurement.
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What We’re Looking For
We are seeking a proactive and customer-focused individual with experience in a Service Desk or End User Services environment. Key requirements include:
- Strong troubleshooting skills across hardware and software.
- Solid understanding of ITIL processes and service management principles.
- Comfortable managing user access, including Active Directory and VPN.
- Ability to prioritise workload effectively in a fast-paced environment.
- Strong communication skills to support users with varying levels of technical understanding.
- A collaborative approach, attention to detail, and a genuine commitment to delivering an excellent user experience.
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What’s in It For You
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation.
The Law Society has:
- A strong brand with a reputation for excellence and legal expertise.
- A commitment to equality, diversity and inclusion.
- A culture of trust, clarity, excellence, and respect.
Working Arrangement
- Four days per week in the office required.
Note: If you are an internal applicant, Pay Policy will apply.
About the Law Society
The Law Society represents solicitors in England and Wales. Our roles include:
- Negotiating with and lobbying profession’s regulators, government, and other decision-makers.
- Offering training and advice to support, protect, and promote solicitors.
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