End User Support Specialist

6 Month Contract
£350 Per Day

Job Summary

The End User Support Specialist is responsible for providing technical support to employees by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ensures users receive timely, effective support while maintaining high levels of customer satisfaction. The successful candidate will have strong technical knowledge, excellent communication skills, and a customer-focused approach.

Key Responsibilities

• Provide first and second-line technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, maintain, and troubleshoot Windows and macOS operating systems.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
• Manage user accounts, permissions, and access using Active Directory, Azure Active Directory (Entra ID), and Microsoft 365 Admin Center.
• Diagnose and resolve hardware, software, connectivity, and application issues.
• Install, configure, and support standard business applications.
• Escalate complex issues to senior technical teams or third-party vendors when required.
• Maintain accurate records of incidents, service requests, and resolutions within the IT Service Management (ITSM) system.
• Support onboarding and offboarding processes, including provisioning equipment and user accounts.
• Configure and deploy desktops, laptops, mobile devices, and accessories.
• Perform routine system updates, software installations, and security patching.
• Assist with endpoint security, antivirus management, and compliance requirements.
• Support printers, meeting room technology, and audio-visual equipment.
• Create and maintain user documentation, knowledge articles, and standard operating procedures.
• Deliver excellent customer service while meeting agreed Service Level Agreements (SLAs).
• Participate in after-hours support or on-call rotation when required.