University Hospitals of North Midlands NHS Trust
Endoscopy Booking Support
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Reception & Booking Officer (Band 2 to Band 4 Location: Endoscopy Department at University Hospitals of North Midlands NHS Trust)
Important Notice University Hospitals of North Midlands is currently unable to offer visa sponsorship for this role due to UKVI regulations requiring Band 2-4 positions to meet specific salary and skill thresholds.
About the Role
This is a hybrid role combining reception and booking officer duties to provide flexibility within the Endoscopy Department, supporting both the booking and reception team.
The role focuses on delivering patient care with professionalism, courtesy, and efficiency throughout their journey—from referral to appointment follow-ups.
Key responsibilities include welcoming patients, carers, relatives, and healthcare staff, ensuring seamless navigation through clinic systems like Choose and Book, iPortal, Careflow, and Solus, while maintaining accurate, safe data quality recording.
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Additionally, the role involves:
- Handling clerical duties, including receiving/requesting routine information.
- Tactful communication with patients and staff regarding appointments, cancellations, and queries.
- Updating Patient Details and Appointments via phone, including date/time changes or cancellations.
University Hospitals of North Midlands NHS Trust
About Us
Ranked amongst the largest and most modern NHS hospitals, UHNM serves three million people across two sites (Stoke-on-Trent & Stafford)—providing emergency and planned treatments, specialist trauma care, and advanced educational/research facilities.
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- 1,450 beds and a 11,000+ strong workforce.
- A world-class centre ensuring patient-first care.
- Numerous staff development opportunities.
Work-Life Balance
We prioritise health and wellbeing, offering:
- Part-time, full-time, or bank hours
- Flexible working where applicable
- Agile working tailored to role requirements
- Select your preferences during the application.
Contact for Further Details/Informal Visits
Name: Sophie Dodds Job Title: Operational Services Manager Email: Sophie.Dodds@uhnm.nhs.uk Telephone: 01782 676185
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