Bedfordshire Hospitals NHS Foundation Trust
Endpoint Technician Band 4 - 5 Progression
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This is an exiting development opportunity to gain the knowledge and experience to become an Endpoint Technician.
The Endpoint Technician is a key role within the Endpoint team. The role is Responsible for assisting in the management and delivery of operational services to the Trust, ensuring the Endpoint function is delivered in accordance with Service Level Agreements whilst maintaining high levels of system availability and customer satisfaction.
The role utilises technical expertise to provide first and second line Endpoint support, ensuring that requests from users for assistance are handled promptly and effectively. Duties include:
- Regularly monitor incidents, status and speed of resolution of enquiries and problems
- Endpoint deployment, maintenance & development
- Escalate any recurring problems which users are experiencing, so that a more comprehensive and effective solution can be applied
- Security and monitoring of endpoint devices and platforms
- Ensure that endpoint device associated documentation is maintained and updated
- Business Continuity & Disaster Recovery
- Configure, deploy and install endpoint associated hardware
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Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
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Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
For further details / informal visits contact:
- Name: Dean Khwaja
- Job title: Head Of ICT Technical Services
- Email address: dean.khwaja@bedsft.nhs.uk
- Telephone number: 01234355122
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