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Energy Adviser, NATIONAL ENERGY ACTION
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About Us
National Energy Action (NEA) is the national fuel poverty charity. We’ve worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyone can afford to live in a warm, healthy home.
Millions of households across the UK still face high energy bills, low incomes and poor energy efficiency. We work with frontline practitioners, companies, regulators and governments, to support vulnerable clients, raise awareness and achieve enduring change. Our work tackles these challenges head-on, delivering practical support, influencing policy and improving lives.
Our values guide how we work every day — we make things happen, we put people first and we lead the way. These values come to life through our behaviours, including pulling together, owning the outcome and supporting one another.
Our teams are friendly, knowledgeable and passionate about what we do. We offer a supportive, rewarding workplace where you can build a meaningful career while making a real difference every day.
The role
We are looking for a motivated and skilled Energy Adviser to support households across London.
You will provide trusted one-to-one energy advice, help clients navigate complex energy issues, deliver group awareness sessions and support NEA’s wider community engagement work. Travel within London will be required.
Driving licence requirement
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This role requires a full current driving licence to support NEA’s Mobile Advice Centre, which delivers outreach and advice across London communities.
This is an exciting opportunity to:
- Provide one-to-one energy casework support to low-income and vulnerable households
- Deliver group energy advice sessions and community presentations
- Support clients referred through NEA’s Energy Advice and Support services
- Build strong relationships with referral partners and community organisations
- Maintain accurate client records and contribute to project reporting
- Support wider NEA programmes and organisational priorities
Your work will directly contribute to improving health, wellbeing and energy resilience for those most at risk.
What You Will Need To Succeed
You will bring:
- Experience of delivering energy advice via telephone, webchat or face-to-face
- Knowledge of domestic energy efficiency
- Understanding of the challenges facing deprived communities
- Excellent communication skills and the ability to support vulnerable households
- Strong organisational skills and accurate record keeping
- Ability to work independently and manage competing priorities
- A full current driving licence and confidence travelling across North London
This is a hybrid role based at NEA’s London office.
Hybrid and home working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Due to the nature of this role, successful candidates will be subject to a Standard DBS check.
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What We Offer
- £29,064 to £34,267 (FTE) per annum (Levels 3-6, Points 12–22) (plus £3,300 London weighting if applicable). New appointments will usually begin at the starting point of the scale
- 11.5% non-contributory pension
- 25 days annual leave plus 3 additional days in between Christmas and New Year when our offices close
- All public holidays
- Flexible working arrangements including hybrid working
- Enhanced family-friendly policies
- Employee Assistance Programme
- Employee benefits platform
Please note that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
NEA is an equal opportunities employer. We welcome applications from all people with the necessary skills and experience.
Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.
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