SNG (Sovereign Network Group)
Energy Inclusion Officer
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Financial Inclusion Officer (2-Year Fixed Term Basis | Hybrid Role: Dorset or Hampshire Offices + Home Working | Essential: Car for travel/house visits)
About the Role
The Financial Inclusion Officer at SNG (Sovereign Network Group) will focus on supporting vulnerable customers to improve their long-term financial stability, with a key priority on reducing energy costs and consumption. This involves accessing grants, exploring better financial deals, and behaviour change advice—and extending to broader budget management and income maximisation.
This role will:
- Directly advise customers on financial health
- Collaborate with internal teams (e.g., grants, housing support) and external partners
- Drive innovation in financial inclusion, aligned with SNG’s Thriving Communities strategy
Key Responsibilities
- Cross disciplinary support
- Work with Community Investment Directorate, Chief Customer Officer Office, and other teams to ensure cohesive customer support and adoption of the Financial Inclusion Offer.
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Strategy and delivery
- Help shape and evolve Financial Inclusion strategy across SNG regions, with a focus on innovation.
- Identify new delivery partners to expand financial support resources (money, digital inclusion) for residents.
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Stakeholder engagement
- Collaborate with Communications for inclusive messaging, internally and externally.
- Partner with Funding/Partnerships to secure external grants/funding for financial priorities.
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Relationship building
- Maintain stakeholder relationships across localities under the guidance of the Financial and Digital Inclusion Manager.
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Reporting & analysis
- Prepare and present written/financial/statistical reports to the manager and key stakeholders.
- Manage data-related tasks within Community Investment and fundraising per SNG’s data governance framework.
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Multi-system familiarisation
- Quickly adapt to multiple computer systems while contributing to data quality.
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Requirements and Preferences
Essential
- Deep knowledge of financial inclusion, including fuel poverty and insecurity causes/mitigation.
- Strong communication and interpersonal skills (customers + internal/external stakeholders).
- Confidence in operating diverse software systems.
- Time/prioritisation management for varied workloads.
- Proactively build relationships and escalate issues.
- Flexibility to attain (or already hold) a Level 3 Energy Awareness qualification within first few months.
Desirable
- Contract management experience.
- Data validation skills + ability to assess impact.
- Recognition of customer-centred methodologies.
Additional Notes
- Work pattern: Primarily office-based (Dorset or Hampshire), but with street/field visits and occasional inter-site travel—a car is essential.
- Interview dates: First stage interviews scheduled for Friday 17th July.
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