Citizens Advice
Energy Outreach Adviser
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We are looking for an Energy Outreach Adviser
We are looking for an Energy Outreach Adviser to join our Energy Advice Team and provide assisted action and support to help clients reduce their energy bills, maximise income while supporting with wider advice issues.
You Will Have
- The ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
- Good understanding of issues relating to the current energy crisis.
- A working knowledge of energy tariffs, warm home discount and Priority Service Register.
- A broad understanding of the advice area.
- The ability to work to targets.
- Support the team with outreach and community based activities, including food banks, community churches, support groups.
- Experience of delivering information to external groups.
- Be computer literate.
- Essential to have a vehicle as outreach travel will be required.
- Either hold NVQ Level 3 in Energy Awareness or a commitment to completing the qualification within the first 3 months of employment - funding provided.
- Essential training will be provided for the successful candidate.
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What’s in it for you?
Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding. We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements and generous leave entitlement including bank holidays, and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for?
We want to work with people who are passionate about giving an effective service to those most in need. You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you. To take up this post you must have the right to work in the UK. Please note that Citizens Advice Staffordshire South West does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
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How To Apply
For further information download a job pack, from www.citizensadvicessw.org.uk/work-with-us/
Submit your application (CV and cover letter) via our website
or send your application to recruitment@citizensadvicessw.org.uk
Closing Date: 12 noon 24th July 2026
Interviews will be held: week commencing 3 August 2026
If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice Staffordshire South West does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
In accordance with Citizens Advice national policy, we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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