West Northamptonshire Council
Enforcement Investigation Officer
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Enforcement Investigation Officer – West Northamptonshire Council
We are seeking a detail-oriented and proactive Enforcement Investigation Officer to join our team, playing a key role in the assessment and resolution of appeals relating to parking, bus lane, and moving traffic contraventions.
What You’ll Be Doing
In this role, you will:
- Investigate and respond to challenges, representations, and appeals against Penalty Charge Notices (PCNs).
- Ensure all responses are accurate and issued within statutory timeframes.
- Fully comply with relevant legislation and council policies.
- Represent the Council at Traffic Penalty Tribunal hearings (telephone, video, post, or in-person).
- Prepare and submit comprehensive, accurate evidence within strict deadlines.
- Make informed, real-time decisions when required by the Adjudicator, including:
- Agreeing to case cancellations.
- Accepting reduced payments where appropriate.
- Process permit applications in line with council policy.
- Support back-office functions by:
- Managing the permit mailbox.
- Conducting ad hoc compliance checks on applications and issued permits.
- Taking action in cases of permit or Blue Badge misuse.
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About You
This role requires:
- Exceptional attention to detail and strong organisational skills.
- A thorough understanding of relevant legislation and regulations.
- A commitment to delivering high standards of customer service.
- Confidence in applying policy and legal frameworks accurately and consistently.
About Us
At West Northants Council, our culture is built on ambition, innovation, and teamwork. We stand by our corporate values: THRIVE – Trust, High Performance, Respect, Innovate, Empower.
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Our vision? To make West Northamptonshire a great place to live, work, visit, and thrive.
We are committed to diversity, equality, equity, and inclusion, ensuring all colleagues can develop their full potential.
For more details on our benefits, visit: [Why you should work for us | West Northamptonshire Council](link to careers site).
Please note: We reserve the right to close the advert early due to high volumes of applications. Apply as soon as possible.
👉 West Northants Council, where careers thrive.
Need further support (reasonable adjustments)? Contact: careers@westnorthants.gov.uk.
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