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Head of Civil Enforcement Supervision & Development
Job Summary
Manage, develop, and support Supervisors in overseeing Civil Enforcement Officers (CEOs) to ensure the delivery of a professional, compliant, and customer-focused enforcement service. Oversee service-wide performance and operational reporting, collaborating with the Operational Support Manager to maintain effective, efficient, and high-quality enforcement operations.
Exercise leadership to develop team members while fostering a positive, inclusive, and performance-driven workplace culture. Oversee day-to-day operational and administrative responsibilities.
Job Description
Core Responsibilities
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Provide timely support and guidance to Supervisors, equipping them to manage their teams confidently and professionally.
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Work closely with the Operational Support Manager to oversee day-to-day operations, ensuring:
- A consistent, high-quality enforcement service
- Compliance, customer focus, and efficiency
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Monitor service performance through data analysis to:
- Identify trends and successes
- Address gaps for improvement
- Maintain the quality, accuracy, and consistency of all enforcement activities
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Maintain comprehensive operational records, including:
- Reports and performance information
- Compliance and audit documentation
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Collaborate with the Operational Support Manager to:
- Oversee resourcing and staff scheduling, ensuring coverage and effective deployment during all shifts
- Alert early to operational risks or issues, expressing escalation/Recommendations where necessary
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Ensure full compliance with:
- Statutory, contractual, and organisational requirements
- Relevant legislation and operational policies
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Support team development by:
- Providing structured coaching
- Driving inclusive, performance-centred culture for both Supervisors and CEOs
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Assist in recruitment, onboarding, and training (concurrent and ongoing):
- Working with the Operational Support Manager to upskill teams
- Ensuring teams have skills and confidence to deliver effectively
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Act as the primary point of contact for high-priority concerns:
- Grievances, incidents, and sensitive enquiries
- Ensure professionalism, support, and escalate accordingly
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Contribute to continuous improvement by:
- Supporting service enhancements
- Embracing technology changes
- Driving operational development initiatives
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Depute for the Operational Support Manager when required
Worker Type & Availability
- Worker Type: Regular
- Number of Openings: 1
Company Context
Trellint (a Modaxo company)
Trellint’s curb-side management solutions simplify parking operations to improve:
- Accessibility
- Equity
- Congestion mitigation "Like a trellis supports plants, Trellint empowers smarter, problem-free parking."
Learn more: www.trellint.com
About Modaxo
Modaxo is a global tech force driving connectivity between people and destinations. Our vision: Deliver software and tech solutions that integrate:
- Work, family, and daily life needs.
Learn more: Modaxo.com
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