Engagement Manager

About Node4 We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People We are: Nimble – We focus on what matters most, adapt fast and embrace change Original – We think differently, stay curious and innovate Driven – We are bold, bring energy and own the outcome Engaged – We operate as one, building strong relationships 4 More – We always go further for our people, customers and partners About the role Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support over 750 NAV/Business Central customers, and we're looking for a dedicated Engagement Manager who can elevate our customer experience and maximise the potential of their systems. Key Responsibilities: Customer Happiness: Your primary goal is to ensure our customers are happy, well-served, and fully informed. Stay Updated: Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third-party solutions. We love a good site visit! Deep Understanding: Dive deep into your customer's business to build comprehensive Account Plans that enhance their processes and drive success. Innovation Advocate: Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group. Customer-Centric: Prioritise understanding customer needs and making their systems work seamlessly for them. Internal Coordination: Collaborate with our Projects Team to manage change requests efficiently. Team Synergy: Foster dynamic working relationships with other teams within Node4. CRM Maintenance: Keep our CRM system updated with relevant information. Identify Opportunities: Spot commercial opportunities and raise change requests as needed. Time Management: Efficiently manage your time and schedule to maximise productivity. Trusted Advisor: Become the trusted advisor and primary conduit between Node4 and the customer. What will you bring? ERP Knowledge: In-depth understanding of NAV/Business Central and its application in different business contexts. Customer Focus: Proven ability to maintain and enhance customer satisfaction through exceptional service and support. Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels. Project Management: Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effective Analytical Abilities: Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions. Technical Acumen: Familiarity with TNP software and third-party solutions, with the ability to learn and adapt to new tools and technologies. Relationship Building: Strong interpersonal skills with a track record of building and maintaining dynamic working relationships. Organisational Skills: Effective time and diary management, with an ability to balance various responsibilities and meet deadlines. CRM Proficiency: Experience with CRM systems to keep customer data accurate and up-to-date. What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY