The NAV | 365 People (TNP, a Node4 Company)
Engagement Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Engagement Manager
About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes. We achieve this by combining our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People.
We are what we stand for:
- Nimble – We focus on what matters most, adapt fast, and embrace change
- Original – We think differently, stay curious, and innovate
- Driven – We are bold, bring energy, and own the outcome
- Engaged – We operate as one, building strong relationships
- 4 More – We always go further for our people, customers, and partners
About the Role
Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support over 750 NAV/Business Central customers, and we are recruiting a Dedicated Engagement Manager to elevate our customer experience while maximising the potential of their systems.
Key Responsibilities
- Customer Happiness: Ensure our customers are happy, well-served, and fully informed.
- Stay Updated: Regularly engage with customers to share updates on Node4’s software, third-party solutions, and latest technologies (including site visits).
- Deep Understanding: Build comprehensive Account Plans by deeply analysing customer business requirements.
- Innovation Advocate: Introduce new tools and products, and drive changes within the Node4 ecosystem.
- Customer-Centric Approach: Prioritise understanding customer needs to make their systems work seamlessly.
- Internal Coordination: Collaborate with the Projects Team to manage change requests efficiently.
- Team Synergy: Build dynamic working relationships with other teams at Node4.
- CRM Maintenance: Keep our CRM system current with accurate customer data.
- Identify Opportunities: Spot commercial opportunities and escalate change requests.
- Time Management: Optimise the use of time and schedules for maximum productivity.
- Trusted Advisor: Act as Node4’s primary representative and trusted partnership for the customer.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What Will You Bring to the Role?
- ERP Knowledge: Expertise in NAV/Business Central, relevant to your industry, and in its strategic implementation.
- Customer Focus: Proven ability to maintain high customer satisfaction through superior service and support.
- Communication Skills: Strong verbal and written communication, capable of engaging and influencing key stakeholders across all levels.
- Project Management: Experience managing projects, prioritising tasks and coordinating change requests effectively.
- Analytical Abilities: Strong problem-solving capability to interpret business needs, identify opportunities, and formulate actionable solutions.
- Technical Acumen: Familiarity with Node4’s software, awareness of needed security compliance, and comfort with new technologies.
- Relationship Building: Excellent interpersonal skills for nurturing long-term customer partnerships.
- Organisational Skills: High-level time/diary management to balance multiple responsibilities and meet deadlines.
- CRM Experience: Prior knowledge of managing identification and roll-out for CRM system updates.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Node4?
We’ve been rapidly growing since 2004, shifting from our original office in Derby to operations nationals and globally. Starting with a small team of three and now with 900+ people, we believe our people are ultimately what drive our success.
Passionate about technology, values-driven partnerships, and career development, Node4 is for people who want to bring value through their role and take pride in our client-centric philosophy.
What We Offer
- Hybrid Working flexibility
- Private Medical Insurance or an Enhanced Health Cash Plan
- Employee Assistance Program
- 25 days holiday + birthday day off
- Option to buy additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance (4x salary coverage)
- An inclusive, diverse workforce
- Training and development through the Node4 Academy
- Discounts on family savings, shopping, and gym membership
- Perk royalties of hot/cold drinks, biscuits, sweets, and fresh fruit
- Modern workspaces with open, inviting break areas
- Regular company social events
Ready for the next challenge? Take a look at our story.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location