Dabble
Engagement Manager - Value (UK)
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Dabble is a global online gaming business with a heartbeat, driven by our community.
We're redefining what betting looks like – bringing the community, the chat and the passion of real fandom into one place. We are where social media meets wagering in a way players have never seen before.
Founded in Albury, Australia in 2020, we've been on an explosive scale-up journey, driven by our core philosophy "You Better Believe It." We operate in Australian and US markets and have just launched a product in the UK!
Our platform is built on connection, celebration and fun. This means whether it’s in-app or in the workplace, we’re committed to delivering an extraordinary experience as guided by our philosophy and values.
We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.
Dabble Culture
- Dress for your day so you can focus on what matters
- Switch up your office, work from home, work from wherever helps you to deliver
- Genuine, like-minded team of visionaries. We welcome ideas big and small!
- Scheduled focus time to encourage deep thought
- Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year
- Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus
Dabble Perks
- A minimum of 5 weeks of paid annual leave for all Dabblers, plus public holidays!
- 2 weeks of paid sick leave for all Dabblers
- Up to 10% annual cash bonus based on Company performance metrics
- A £200 annual home office allowance
- Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
- Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?
Overview
As Dabble continues to grow in the UK, we're looking for an experienced Engagement Manager to build and lead a brand new customer engagement function. If you've managed key customer portfolios, built engagement programs from scratch, and understand what drives retention within the UK wagering industry, this is an opportunity to shape something from day one.
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Working closely with the Head of Premium Customer, you'll develop customer engagement strategies, improve retention, optimise customer experiences and partner across Marketing, CRM, Product and Compliance to deliver commercially impactful outcomes in a highly regulated environment.
Primary Location
This role is currently open to candidates based in Leeds and surrounds, though other locations in the United Kingdom may be considered.
Responsibilities
- Build and establish Dabble's UK customer engagement and key accounts function from the ground up.
- Develop personalised engagement strategies that strengthen customer relationships and improve retention.
- Manage and continually refine the engagement approach for Dabble's most valuable customer segments.
- Work alongside CRM, Marketing, Product and Compliance to deliver tailored customer experiences.
- Use customer insights and behavioural data to identify opportunities for growth, retention and engagement.
- Optimise customer offers and experiences to maximise commercial outcomes while maintaining compliance.
- Build reporting and performance frameworks to measure engagement, retention and customer lifetime value.
- Ensure all customer interactions align with UKGC, Responsible Gambling and AML requirements.
Skills & Qualifications
- 5-8+ years experience in Key Account Management, Customer Engagement, CRM or Marketing within the UK wagering or sports betting industry.
- Proven experience building or significantly evolving a key accounts or customer engagement function.
- Strong understanding of the UK wagering landscape and customer behaviours.
- Experience developing retention and engagement strategies that deliver measurable commercial outcomes.
- Excellent stakeholder management skills with experience partnering across Marketing, CRM, Product and Compliance.
- Strong analytical skills with the ability to turn customer insights into action.
- A solid understanding of UKGC regulations, Responsible Gambling and AML requirements.
- Outstanding communication skills and the ability to build trusted relationships with both customers and internal stakeholders.
- A genuine passion for sport and the UK betting industry.
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Are you a Dabbler?
A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).
A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.
A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.
Remuneration
The advertised salary for this position is £50,000 - £60,000 + Benefits.
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