Engagement Officer

Education/Qualifications/knowledge

Key Knowledge and Skills Required

• Educated to degree standard or equivalent - Essential
• A good understanding of academic and/or research activities in science - Desirable
• Science degree - Desirable

Skills

• Excellent communication (oral and written) and interpersonal skills across a range of audiences - Essential
• Excellent Organisational And Time Management Skills - Essential
• Strong IT skills - Essential
• Good Presentation Skills - Essential
• Strong attention to detail - Essential
• Strong analytical and problem solving skills - Desirable

Experience

• Proven experience in a similar role - Desirable
• Experience of working in a team and across teams - Essential
• Experience of effective internal and external engagement with people at all levels of seniority, including managing meetings and events- Essential
• Experience Maintaining a Database - Essential
• Demonstrable experience of delivering accessible digital events and content for the public - Desirable
• Experience of writing for a variety of audiences - Essential

Circumstances

• Able to be flexible about working hours and travel across the UK Essential

Competencies

Self-management

• Enthusiastic and positive attitude
• Reliable and consistent
• Output is accurate and of high quality
• Punctual and meets deadlines
• Confident of own abilities
• Knows personal values, strengths, weaknesses, opportunities, and limits
• Gains insight and learns from mistakes
• Learns from challenges and can implement changes to avoid similar in the future
• Is open when faced with constructive criticism
• Ensures actions are consistent
• Works within the Royal Society Values at all times

Working With Others

• Willing to cooperate and share knowledge within the team, Shares all relevant, critical and useful information
• Listens to and acts upon feedback from senior colleagues and willingly learns from others
• Offers their assistance if they have the capacity, without the need to be asked.
• Actively seeks opportunities for gaining feedback from others
• Presents with confidence within own section and area of remit.
• Communicates confidently, asks questions and checks for understanding.
• Values the input of others, balances that with a sense of purpose to get the job done
• Possesses self-awareness and senses situations prior to acting or communicating.

Resource management

• Is aware of and works within budgetary and resource constraints
• Organises own workload prioritising according to business need
• Is flexible and adapts to changing circumstances and priorities
• Looks for ways to improve quality or results
• Meets the standards of quality expected of their role
• Can multitask and manage urgency in a calm and practical manner
• Performs a wide variety of tasks and changes focus quickly as demands change
• Undertakes additional responsibilities and responds to situations as they arise with minimal supervision.

Critical thinking

• Thinks tasks, queries and problems through
• Uses relevant information when providing a service, solving a problem or dealing with a query
• Is open to new ideas and willing to try them
• Makes decisions within well-defined guidelines
• Uses initiative to select most appropriate solution to straightforward problems
• Analyses both successes and failures to improve
• Prepares for problems or opportunities in advance
• Highlights any issues or problems with tasks
• Proposes various solutions or options for consideration defining the pros and cons of each

Adaptability

• Adapts to changes in workload without letting standards slip
• Listens to and accommodates the alternative views of others
• Takes on new challenges when asked to do so
• Is receptive and accommodating when asked to take on new projects outside of their usual work
• Remains open-minded and changes opinions on the basis of new information
• Performs a wide variety of tasks and changes focus quickly as demands change and with minimal disruption

Managing people and relationships

• Values and appreciates the importance of feedback
• Shares responsibility for the performance and workload of the team where appropriate
• Handles requests promptly
• Respects opinions and deals appropriately with complaints
• Works to improve the performance of oneself and others by pursuing opportunities for continuous learning.
• Constructively helps others in their development.
• Exhibits a "can-do, will-do" approach
• Asks questions and probes to understand stated and underlying needs, issues, concerns and problems
• Addresses concerns and problems fairly, empathetically, decisively and promptly, maintaining a diplomatic and professional manner
• Manages expectations and keeps everyone concerned up to date on progress
• Raises concerns and recommends potential solutions for those processes that negatively impact on relationships, customer service or the fair treatment of others