McGill University
Engagement Officer
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Faculty of Science
Science Office of Undergraduate Student Advising (SOUSA)
This is a leave replacement, two (2) year contract.
Position Summary:
The Engagement Officer will join a team of administrative and advising professionals working in the Science Office of Undergraduate Student Advising (SOUSA). Together, we provide guidance and support to over 6000 undergraduate students; assisting them in making informed academic choices in light of their learning, career, and life goals.
Reporting to and working closely with the Associate Director, Student Affairs, the Engagement Officer will actively engage with students and colleagues within the Faculty, across the University, and with outside institutions to foster dialogue, learning, and exchange on best practices in academic advising and student affairs. The incumbent will plan and oversee advising events, manage SOUSA communications, and help develop best practices in consultation and partnership with stakeholders inside and outside the unit. They will help SOUSA better serve students by participating in the development and enhancement of internal policies and processes.
Primary Responsibilities:
- Responsible for building connections and fostering exchange between members of the advising and student affairs community by proposing and implementing targeted communication and engagement plans.
- Collaboratively work with the Associate Director and members of the SOUSA team to plan, develop, and implement process improvements to support advising and student affairs services. This includes process mapping and knowledgebase creation and management.
- Oversee, plan, and facilitate unit and Faculty participation in recruitment and orientation events, such as Open House, Pre-registration Orientation, Discover McGill, CEGEP visits, etc.
- Provide logistical and planning support for advising and special events within the unit.
- Participate in an annual review of these events with a view to improvement.
- Collaborate with the SOUSA team to maintain, review, and update the SOUSA website.
- Liaise with departments to provide recommendations and best practices for departmental student affairs websites.
- Ensure the website continuously meets accessibility requirements and best practices.
- Contribute to developing an effective student communication strategy, including the creation of email campaigns and informational materials.
- Develop contacts with student organizations and solicit student feedback on advising services with the goal of fostering a positive relationship, raising awareness of SOUSA services, and identifying areas of improvement or intervention at both the program and degree advising levels.
- Research and produce reports on specific dossiers, functions, and projects and make recommendations on the development and implementation of unit initiatives and process improvements.
- Represent the unit at Faculty and University meetings related to student affairs issues.
- Ensure follow-up action and keep abreast of new developments and trends.
- Assume supervisory responsibilities for assigned employees, including student employees, and may provide oversight and guidance to additional staff as required.
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Your Qualifications:
Education:
Bachelor’s degree in a related field (e.g., Education, Communications).
Experience:
Demonstrated experience in student services, student affairs, communications, outreach, engagement, program coordination, or a related field.
Experience working in a university environment is strongly preferred.
Qualifying Skills and/or Abilities:
- Bilingual; excellent verbal and written communication skills, in both English and French.
- Demonstrated experience planning, coordinating, and evaluating events, programs, and initiatives involving multiple stakeholders.
- Proven ability to develop and implement communication and engagement strategies, including creating web content, email communications, promotional materials, and other outreach initiatives.
- Strong interpersonal and relationship-building skills, with the ability to establish productive partnerships with students, faculty, staff, student associations, and external stakeholders.
- Demonstrated experience gathering feedback, facilitating consultation processes, and fostering collaboration among diverse groups to support student-focused initiatives.
- Experience researching, analyzing, and synthesizing information and preparing reports, recommendations, and presentations to support decision-making and process improvement.
- Excellent organizational and project coordination skills, with the ability to manage multiple priorities, meet competing deadlines, and adapt to changing needs in a fast-paced environment.
- Strong analytical, problem-solving, and critical-thinking skills, with attention to detail and a commitment to continuous improvement.
- Knowledge of accessibility, equity, inclusion, and student engagement best practices within a post-secondary environment is considered an asset.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience managing websites, content management systems, and mass communication platforms is considered an asset.
Benefits:
As one of Montreal's Top Employers, here is what we offer:
- Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
- Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
- Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
- Competitive vacation policy
- Two (2) personal days
- Two (2) floating holidays
- Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
- Paid time off over the December holiday period
- Tuition waiver for regular employees and their dependents
- Up to two (2) days of remote work per week where the position permits
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Employment Requirements:
Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based/located.
Knowledge of English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 (qualifier) on a scale of 0-4. For a definition of our language proficiency levels, please click here.
Minimum Education and Experience:
Bachelor's Degree
3 Years Related Experience
Salary:
(MPEX Grade 04) $66,190.00 - $82,740.00 - $99,290.00
Job Profile:
MPEX-COM2A - Internal External Relations - Professional
Hours per Week:
33.75 (Full time)
Supervisor:
Associate Director Student Affairs
Position End Date (If applicable):
2028-07-15
Deadline to Apply:
2026-08-04
Equity and Diversity:
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.
About McGill University:
Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues. McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future.
McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer.
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