Diabetes UK
Engaging Communities and Volunteering Manager – Midlands & East of England
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Telephone Messages Support Volunteer - Voluntary (Unpaid) Role
About Diabetes UK
Diabetes UK is the leading organisation in the UK determined to fight for everyone with diabetes to live a long and healthy life and to make sure that type 1 diabetes is cured. Thanks to the generosity of our amazing supporters, we have funded ground-breaking research, improving millions of lives with diabetes. Our international headquarters is based in Kinswood House, London, but we have offices all over the UK and partner offices worldwide. Our financial services team supports our role in the charity, from banking to accounting and raising funds. Together, our colleagues help deliver impactful and memorable fundraising experiences for supporters every day, using their creativity, kindness and teamwork. Through their decade-long partnership with our diabetes research and membership team, members are helping Diabetes UK fund world-class research, free-life tools and vital campaigns which make a real difference for people with diabetes. Everyone has so much to offer, including those with experience working in diabetes services or special interest groups, whether freelance or internal to the business.
Our team comprises more than 600 people from across the world—all with one thing in common: a passion for making life better for people affected by diabetes. 60% work remotely, in offices all around the world as well as from home and most have a flexible and agile working approach. If this sounds like you, come see what kind of difference you can help Diabetes UK make!
The Opportunity
We are looking for three Telephone Messages Volunteer Ambassadors based in the Midlands/East of England region to help our supporters (members) in England log answers to a new travelling diabetes course called the ‘Outliving Diabetes programme’. The ‘Outliving Diabetes programme’ will travel through the UK over the next two years and explore, in detail, how living with diabetes can be improved. This is what our work at Diabetes UK is all about. It’s vital we hear from members about their experience of it and it allows us to evaluate the course, improve how we offer it afterwards and improve it subsequently.
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Participants will be given a serial number and asked to log daily encrypted straight codes in response to questions. We are also asking members to reply to a five-minute voicemail presented by a member of staff team, which we want to record as you listen. This will be from a time when things are going well for you, after you have finished an activity in the programme, to record how you felt. Estimated activity of this role is 2-3 hours per week: including 1 hour of recording, uploading and reviewing the recordings. The role is flexible and creative, with the option to voluntarily want to send those recordings for submission every day or you may choose not to do so.
Apply if: You are in the Midlands and East of England; have a good level of spoken English and extremely good online literacy; can prioritise and can act flexibly / independently.
Payment: No pay for this voluntary role
Key Tasks and Responsibilities
- Be responsible for collecting member questions and responses every day / weekly.
- Pre-record voicemails with messages. The timings and modes of response may change at any point to the advantage of individual recordings.
- Upload written answers to coding questions (using their serial number).
- Review members’ voicemails (4 minutes) every day.
- Offer flexibility in terms of when to upload responses but ready to submit between specified times.
- Talk to Diabetes UK Team Managers as necessary for support and any advice when required.
Requirements
- Location: Must be located in the Midlands and East of England.
- Language skills: Strong spoken English ability and excellent digital/online literacy and skills.
- Familiarity: Previous experience of working with and answering questions about diabetes is preferred, but not mandatory.
- Desire to support: Wanting to help Diabetes UK improve their services and empower people with diabetes.
- Volunteer commitment: Willingness to work flexibly, with 2-3 hours per week depending on demand.
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The Benefits (of Volunteering)
- The experience of helping Diabetes UK to provide better support for the community.
- An understanding of the ‘Outliving Diabetes’ programme and the impact you may be able to release on it during its lifetime.
- The experience of volunteering with Diabetes UK.
- Recognition and celebration of your efforts throughout the volunteering period.
Why Diabetes UK?
- You have the chance to drive real change for people affected by diabetes.
- Be proud of what you do and specialise in core activities you could help shape.
- When you volunteer for Diabetes UK, you know your time will be appreciated.
- Access to a supportive volunteering community and involvement in initiatives that help people living with diabetes.
- Supporting an organisation that understands because they’ve seen and delivered exceptional experiences for supporters in every area.
Start Date
We do not have a start date established, applications for specific sessions must be considered and reviewed; therefore, unsolicited candidates are welcome to apply. If you commit to the role, we will confirm soon thereafter when the first recipient group contact sessions are available.
Closing Date and Application Process
Applications must be received by 15 July 2026.
For informal chats, email: volunteering
Email all applications and queries to:
Volunteering Officer: volunteering-inquiries
COVID-19 Update
This role is home-based and fully remote with occasional possible in-person orientation sessions. Considerationgiven to reasonable adjustments for any potential participant needs.
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