Deputy Shift Lead – Critical & Technical Services

Location: London

About the Role

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a Deputy Shift Lead to join our team in London.

As the Deputy Shift Lead, you will oversee the team responsible for resolving and completing day-to-day work orders to ensure customer satisfaction. This role falls under CBRE’s Critical and Technical Services, which support technical maintenance in critical client environments.

Responsibilities

• Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of support team members to ensure service delivery.
• Cover holiday, training, and sickness obligations for other shift team members.
• Review work logs and outstanding items in the in-house system to track completion status.
• Ensure compliance with all company, client safety, and security policies for contractors and staff.
• Seek out new vendors and maintain existing vendor relationships.
• Assist in developing critical services training programs.
• Serve as the primary point of contact for client and management escalations.
• Share expertise and industry knowledge with the team to resolve operational challenges.
• Evaluate Planned Preventative Maintenance (PPM) assessments of plant and equipment, and recommend improvements and upgrades.
• Ensure all out-of-line situations are documented with incident reports.
• Resolve complex technical problems and identify inventive solutions to meet team objectives.
• Establish new techniques to ensure team objectives are achieved.
• Have a direct impact on team goals and broader project objectives.
• Drive personal and team outcomes that align with customer objectives.
• Lead by example by embodying CBRE’s RISE values (Respect, Integrity, Service, and Excellence).
• Guide the team in applying best practices and procedures, and foster consensus.