Henry Schein One UK
Engineering Manager
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🏢 About Henry Schein One UK
At Henry Schein One UK, we are a tech company dedicated to redefining dental care. Our mission is to create a future where personalised, AI-driven treatment and intelligent practice management converge, enhancing patient care and fostering thriving dental practices.
We are innovators, driven by customer success and a relentless push to redefine what’s possible. As leaders in premium SaaS products, we celebrate being recognised by the ‘Sunday Times UK’s Best Places to Work’, cultivating a culture of inclusivity, forward-thinking, and equal opportunities.
🦷 What We Do: Dentally, Our AI-Driven Dental SaaS Platform
Our SaaS product, Dentally, solves real-world problems in three core areas:
- Clinical: AI-powered diagnostics and note-taking, giving dentists an extra set of ‘expert eyes' to enhance clinical accuracy. Delivers rapid, subtle condition detection from x-rays.
- Practice Management: Automation for payments, workflows, patient management, third-party integrations, reporting, and instant messaging, reducing admin burdens.
- Patient Experience: A digital-first, seamless journey where patients manage appointments, complete medical forms, and make payments—all on their own devices, eliminating outdated phone calls and paper forms.
🤩 Product Development Culture
We’re problem solvers, not just ticket handlers.
Our culture thrives on creative problem-solving, autonomy, and impactful outcomes over rigid processes. We operate in iterative 6-week cycles, balancing:
- User needs
- Technical innovation
- Managing technical debt
- Reducing bugs
- Team growth
Continuous delivery is key—we push 200+ changes to production monthly while maintaining agility.
🛠 Our Tech Stack: Tools & Disciplines
Cloud, Platform, & Monitoring
- AWS: Redshift Serverless, ECS, DynamoDB, RDS (PostgreSQL)
- Environments/DevOps: ECS, Linux, Ansible, Packer
- Monitoring: New Relic, Insight Hub, Bugsnag
Product Development
- Backend/Frontend: Ruby, Ruby on Rails, Ember.js (preferred), JavaScript
- API/CLI: NodeJS, TypeScript
- Frontend: Angular, TailwindCSS, Playwright
- Other: .NET 7, Blazor WebAssembly
- Async: Puma, Sidekiq, PostgreSQL, Redis
- CI/CD: GitHub Actions
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AI Tooling
- Workflows: Cursor, GitHub Copilot
- AWS/ML Services: SageMaker, Transcribe, Bedrock
🚀 Your Impact: Shaping Technical Excellence
In this role, you’ll:
- Drive sound architectural decisions and raise engineering standards, ensuring systems are resilient, scalable, and easy to evolve.
- Streamline development workflows, reducing friction while maintaining high-quality outcomes.
- Strengthen operational readiness through improved incident playbooks, observability, and team preparedness.
- Plan iteratively, enabling predictable delivery with clear stakeholder alignment.
- Optimise reliability, observability, and developer experience to enhance long-term product stability.
🦾 Key Responsibilities
As Principal Engineer (with leadership), you’ll balance technical direction (~40%) and team leadership:
Technical Leadership & Strategy
- Lead a 4–6 person software engineering team with hands-on coding and technical decision-making.
- Work collaboratively with product managers, engineers, and business stakeholders to deliver high-impact projects.
- Champion scalable, secure, and simple architectural choices, weighing cost, performance, and maintainability.
- Establish and enforce coding standards, best practices, and patterns via code reviews and documentation.
- Identify and eliminate workflow bottlenecks, improving tooling, automation, and CI/CD pipelines.
- Create actionable incident playbooks and enhance monitor/alerting without increasing noise.
- Scope work into manageable increments and ensure predictable delivery via robust planning/risk management.
- Ensure services maintain SLOs, have meaningful observability, and incorporate postmortem lessons.
- Automate repetitive workflows to reduce operational toil.
Technical Communication
- Clearly articulate technical decisions, risks, and trade-offs to Product/Stakeholders.
- Ensure engineering governance (testing, stage-gates) is consistently followed.
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People Leadership
- Lead and develop high-performing teams to exceed KPIs and targets.
- Coach team members on best practices and continuous growth.
- Ensure every engineer has Individual Development Plans (IDPs), regular 1:1s, and clear performance reviews.
- Drive trusting, collaborative, inclusive cultures that empower team growth.
- Hire A-team talent and develop recruitment strategies.
- Champion diverse voices in alignment with Henry Schein One values.
🥳 Requirements: What You’ll Bring
Technical
- Full Stack / Backend: Experience with highly scalable systems, ideally on Ruby on Rails.
- Frontend: Strong background in business system web apps, preferably Ember.js.
- Cloud Native: Hands-on experience building systems in AWS (after-the-hour stack).
- AI (Bonus): Leverage LLMs to build customer-facing AI features (Cursor, SageMaker).
- Problem-Solving: Ability to interpret data and anecdotes to drive meaningful change.
- Flexibility: Adapt to shifting priorities while balancing strategy and execution.
Leadership & Culture
- Technical Leadership: Proven track record directing engineering teams.
- Shared Accountability: Experience collaborating with Product, Design, and Data teams.
- Customer Mindset: Business and customer impact guide decisions over technical tangibles.
- Curiosity & Disruptiveness: Willingness to challenge the status quo and own change.
🌳 Diversity: We Welcome You
Diversity at Henry Schein One means celebrating individuality. We’re an equal-opportunity employer that champions voices from all backgrounds.
Our mission:
- Where every team member feels valued.
- A creative and collaborative culture that drives innovation.
- Break down barriers for underrepresented groups in tech.
We look forward to exploring how you can make an impact. 🚀
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