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Engineering Manager
Engineering Manager
Hybrid working pattern: 3 days per week from London Bridge Office
Hometrack is seeking an accomplished Engineering Manager, to lead our efforts in delivering innovative, mission-critical products to power property decision-making in the UK financial services industry. We offer a competitive salary, fantastic benefits, and flexible, hybrid working.
About Hometrack
Hometrack’s market-leading property data sets, valuation models, and risk insights are delivered via our suite of B2B SaaS applications for mortgage lenders, brokers, and other key stakeholders. We’ve led the market for over twenty years.
Our services are mission-critical to the UK’s top banks, automating their mortgage offers. They’re used daily by home builders, mortgage brokers, local councils, and more to make informed property purchasing decisions.
We have an exciting strategy to serve an even wider section of the market, with innovative products and services.
The Role
We are looking for an experienced, customer delivery-focused Engineering Manager to lead our Client Engineering team. This role will have a real opportunity to have an impact on some of our most important customers.
Engineering Managers at Hometrack are "Player Managers" and you can expect approximately a 60/40 split between engineering and managing.
Key Responsibilities
- Be deeply customer-focused and outcome-driven.
- Engage directly with customer calls and troubleshoot technical issues "live" with customer tech teams, deciding when to escalate or involve internal Hometrack expertise.
- Own the Release and Hotfix process, including final approval for deployments linked to CET (Client Experience Team) delivery.
- Question and challenge the CET team when reviewing work to maintain high quality standards.
- Act as the technical spokesperson for the CET team, attending cross-functional meetings and contributing to the Engineering Management group.
- Be a rapid learner, swiftly building an encyclopaedic knowledge of all major customer solutions.
- Take responsibility for CAB, eCAB, and feature toggle prep and presentation.
- Drive a culture of performance and delivery through team goals and rapid feedback.
- Handle contractor admin and management.
- Maintain accurate timesheet reporting across:
- Client deliveries
- Internal support
- Live service support & operations
- Tech-driven projects
- Provide energy and enthusiasm to bolster team morale.
- Collaborate closely with project managers across differing programmes, managing competing priorities.
- Own and drive a technical & productivity improvement backlog, monitoring progress and efficiency gains.
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What We Use Technically
(This isn’t a strict requirement, but we want you to understand how we build things today.)
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- .NET
- TypeScript
- Azure (with Terraform)
- React
- CI/CD (using Azure DevOps and GitHub Actions)
- Databricks & Metabase
Our Hometrack Way: What to Champion
We want our new joiners to relate to and champion our values:
- Champion our customers: Always think from the customer’s perspective.
- Be accountable: Hold ourselves and others to high standards, with radical candour.
- Master our data: Data drives innovation—we use it to shape our solutions.
- Build connections: Nurture relationships for collaboration and excellence.
- Deliver excellence: Continuously improve our processes and act when necessary.
Benefits
- Everday Flex: Greater flexibility over where and when you work.
- 25 days annual leave (extra days with service).
- Day off for volunteering & a Digital Detox Day.
- Festive Closure (business closed for Christmas to New Year).
- Cycle to Work and electric car schemes.
- Free Calm App membership.
- Enhanced Parental Leave.
- Fertility Treatment Financial Support.
- Group Income Protection & private medical insurance.
- On-site gym in London or regional office memberships.
- 7.5% pension contribution by the company.
- Discretionary annual bonus (up to 10% of base salary).
- Talent referral bonus (up to £5,000).
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