Zero Surplus - Sales Industry Insight & Talent Strategy
Engineering Service Manager
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Engineering Service Manager
We’re delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Service Manager to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction, and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base.
This is an excellent opportunity for someone who combines strong technical expertise with people leadership and a commitment to delivering exceptional customer service.
The Role
As Service Manager, you will be responsible for leading, developing, and supporting a team of service engineers while actively contributing to service, repair, and calibration activities. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Lead, mentor, and support a team of service engineers, providing both technical guidance and day-to-day leadership
- Carry out hands-on service, repair, and validation/calibration work alongside the team
- Act as a senior point of contact for customers, handling queries and resolving issues professionally
- Support commercial activities, including pricing of labour and spare parts
- Assess warranty claims and make balanced, informed decisions
- Contribute to the growth and profitability of service contracts
- Ensure all work meets industry standards and aligns with relevant accreditation requirements
- Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates
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About You
- Proven experience as a service or field engineer, with additional leadership or management responsibility
- Strong technical capability with the ability to lead by example in a hands-on environment
- Confident communicator, able to engage effectively with both customers and team members
- Commercially aware, with the ability to balance customer satisfaction and business needs
- Resilient and solution-focused, particularly in challenging situations
- Familiarity with UKAS accreditation requirements is important
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What’s on Offer
- Opportunity to lead a skilled and supportive team
- A varied role combining leadership and hands-on technical work
- A business that values quality, professionalism, and continuous improvement
If you are a technically strong leader who thrives in a customer-focused environment, we would welcome your application.
Zero Surplus is one of the UK’s premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England.
For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.
Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
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