GTC
Engineering Support Officer
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Engineering Support Officer
Engineering Support Officer
Location: Woolpit Salary: Starting from £25,392 per annum Contract Type: Permanent Closing Date: 02/07/2026
About the Company & Role
BUUK Infrastructure’s vision is to be the leading utility partner accelerating the UK towards net zero for all our customers. For over 30 years, we’ve driven change and innovation through our group of businesses.
As part of the BUUK Infrastructure Group, GTC (Gas Transmission Company) supports its Gas Network department, striving to: "Earn customer loyalty and drive business growth by providing consistently excellent service"
We foster a supportive culture where our team embodies pride and authenticity. This role is fundamental in maintaining the pace of our mission.
Role Purpose
To deliver high-level administrative support to the GTC team, upholding business standards and ensuring superior customer service.
Key Responsibilities
Operational Support
- Monitor and process gas emergency notifications (telephone/email) for leaks or damaged mains, ensuring GTC assets remain operational.
- Coordinate planned/unplanned works, aligning with external contractors and GTC engineers to meet the following critical standards:
- SCO (Site Care Obligations)
- Traffic management
- NRSWA (National Register of Safe Contractors)
- Ontime backfill and reinstatement
- Training ensuring competence
- Contractor invoicing
- Leave expediting
- Issue recovery records
- Transparency in site visit charges
Financial & Compliance Tasks
- Raise quotes for stakeholders and procure materials/equipment efficiently.
- Process NRSWA notices to formalise contractor compliance.
- Compile sub-contractor and GDN (Gas Distribution Networks) invoices, ensuring adherence to service level agreements and accuracy.
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Customer & Stakeholder Service
- Facilitate cost recovery for damages/leaks, recapturing lost revenue from disrupted services.
- Accuracy-check work packs and invoices, flagging errors/missing details to sub-contractors and stakeholders.
- Resolve customer complaints in timelines, ensuring exceptional service and long-term relationships.
Re Ralph Component & Oversight
- Ensure no gas incidents or rephrasing of emergency clauses remain unresolved among GTC, IGT (Integrated Gas Transmission), and GDNs.
- Reporting: Compile daily/weekly/monthly analytics to aid Senior Management in monitoring KPIs and stakeholder performance.
- Ad-hoc: Other tasks as required by management.
Experience & Skills
Must-Have Skills
- Administrative experience in a demanding, customer-facing environment.
- Customer engagement skills, backed by excellent oral and written communication, phrasing.
Technical Proficiency
- Proven ability to operate Microsoft Office systems (Word, Excel, Outlook).
Soft Skills
- Capacity to deliver quality work with minimal supervision.
- Strong teamwork ability.
- Professionalism in interactions with all branches of the organisation (customers, managers, teammates).
Desirable Qualifications
- Diploma in Business Administration.
- Understanding of gInstruction core operations, stakeholder roles, and asset management, such as the NRSWA and GDNs.
- Capability to manage gas emergency calls (e.g., detecting/following gas-escape protocols).
- Level 3 competency in three key operational workflows aligned with the current role.
- Familiarity with BUUK Infrastructure’s culture, sub-contractor division plans, and KPI expectations.
Conditions of Employment
- Standby rota participation may be required for gas incident responsibilities.
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What We Offer
Our benefits package is comprehensive, ensuring ``` focus on employee well-being and growth. Discover all rewards available:
- Cost-of-Living Adjustments through annual pay reviews.
- Group pension plan, up to 10% contribution from BUUK if employees contribute 5%.
- 33-day holiday entitlement, including bank holidays, with an option to purchase an additional two weeks.
- Enhanced parental schemes: Maternity, paternity and adoption leave at premium rates.
- Referral bonus: A £1,000 reimbursement (net surplus) after successfully hiring a top-performer via the internship program.
- Hybrid working flexibility for eligible roles, respected and supported.
- Career growth initiatives including skill-development opportunities.
Culture & Values
We are : **"a supportive, diverse, and committed family.”
BUUK’s award-winning culture celebrates mutual respect, particularly in areas of **equity, diversity and inclusion. Our shared values prioritise safety and well-being—ensuring everyone leaves every day unharmed. Fairness starts with us.
Encouragement for Applications
Research speaks: Prospective candidates from traditionally underrepresented groups—often reluctant to apply unless requirements are 100% fulfilled—are invited to do so liberally. Flexible-working discussions are also welcome.
<b>Important: Application Priority</b> Due to competition, posts may close any time before the posted closing date (2/07/2026) except in exceptional circumstances.
Apply now to proactively secure your career at GTC, BUUK Infrastructure.
Learn more about our culture and initiatives: #WhatBUUK Means
We value your confirmation today as opportunities move last-come-first served.
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