JCB
Engineering Systems Support Engineer
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Engineering Systems Support Engineer
Engineering Systems Support Engineer
Salary: Competitive Salary Contract Type: Full Time Working Pattern: Permanent
The Opportunity
Engineering Systems Support Engineer
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About the Role
The Engineering Systems Team, within Group IT, ensures that JCB has the correct software applications to support our Engineering Teams deliver scheduled programs through to completion.
The Engineering Systems Support Engineer role is a critical function within JCB. It serves as the controller of all Global Engineering Software at the point of use, acting as the first point of contact for global application support—such as:
- Teamcenter (RAC and AWC)
- NX
- Altair
- Doors
- Zuken
- Automation Studio
- Visualisation
You will oversee the management of Engineering application deployments and maintenance globally. Ensuring the successful outcomes of Engineering application development, as well as server support and monitoring, lies at the very core of this role. Given JCB’s globalisation of these Engineering applications, your contributions will significantly impact the firm’s engineering workflows.
Collaborating with the Global Engineering Systems Team, IT colleagues, internal stakeholders and third-party vendors, you will deliver end-to-end support for:
- Engineering software development
- Configuration
- Upgrades
With 8,000+ support calls resolved in the last 12 months by your team, you will leverage this context to enhance service delivery. Your responsibilities include planning and prioritising activities to balance project development and day-to-day application support across both time-sensitive and long-term initiatives.
This role offers cross-functional experience, exposing you to a global environment and positioning you for rapid growth.
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Daily Responsibilities
Your daily tasks will include:
- Day-to-day monitoring of Engineering Systems:
- Generate and analyse reports on application performance.
- Identify system improvements.
- Close identified problems efficiently.
- Fault analysis using standardised industry methodologies to pinpoint root causes.
- System enhancements: Configuration, deployment, and implementation:
- New global system features.
- Software upgrades for Engineering applications.
- Deploying applications via the Shared Group Engineering Application Website.
- 2nd and 3rd line application support towards Engineering workflows.
- Assist the Infrastructure Team:
- Manage servers, application monitoring, and processes.
- Support and oversee scheduled tasks.
- Configuration, management, and testing of ** SCCM packages** related to Engineering applications.
- Monitor, verify and report on:
- Licensing.
- Account access.
- Usage analytics.
- Capture and justify system development/support requirements for Engineering applications.
- Collaborate and document Engineering application tests within global testing programs:
- Ensure sign-off acceptance by Engineering Leaders.
This Role Is Suited To You If…
You meet the following profile:
- Degree in IT or an Engineering discipline.
- 5 years’ experience in Engineering Systems support.
- Capable of attaining a UK Security Clearance (at a minimum, SC level).
- Strong technical background in Application and/or Hardware support.
- Self-motivated and detail-oriented with an aptitude for collaborative teamwork and rapid upskilling.
It will be advantageous (but not mandatory) if you hold practical experience with Siemens Teamcenter. Key fields include:
- Classification
- Query Builder
- Preference Management
- AWC
- Tc Reporting & Analytics
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However, training is available across all Software/applications/disciplines relevant to this role.
What Happens Next?
Our process begins with a review of all CVs submitted. If shortlisted:
- An initial discussion with a Recruiter to explore the role.
- An Interview process:
- Team interview (first round).
- In-person interview (second round).
While we’ll guide you at each step, any further queries can be addressed directly via: recruitment@jcb.com.
Why Join JCB?
At JCB, we prioritise employee wellbeing beyond just financial incentives. Here are some advantages of joining us:
- Competitive salary award.
- 33 days’ annual holiday.
- Access to our company pension plan.
- Onsite gym, on the premises.
- In-house medical services.
- Dental checkups.
- Monthly visiting Optician provision.
- Electric Vehicle (ULEV) car scheme for eligible employees.
- Discounts through JCB Rewards Hub with high street retailers.
- Cycle-to-work scheme availability (if commuting by bike is your choice).
We strive to build an inclusive workplace and actively welcome applicants from all backgrounds.
Equal Opportunities & Support
We are committed to ensuring our recruitment process is fair, inclusive, and accommodating. Should you face any accessibility barriers when applying online, and require additional support to apply in an alternative format, please reach out to: recruitment@jcb.com. A member of our team will be available to assist promptly.
Recruitment Agencies: JCB does not accept speculative recommendations for advertised positions.
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