Engineering Team Leader

A hands-on technical team lead role, delivering BAU engineering, technical change, project work, and operational improvements. This role is expected to combine practical engineering delivery with day-to-day team leadership, work prioritisation, stakeholder engagement, contract and vendor management, and ownership of key operational processes.

The successful candidate will remain technically active across infrastructure platforms, supporting complex troubleshooting, implementation activity, maintenance, lifecycle management, automation, and project delivery, while also guiding and coordinating a mixed team of engineers across Windows, Linux, Communications, Desktop, cloud, and related infrastructure services.

Principal Duties:

• Act as a hands-on engineering lead, actively participating in BAU technical work, troubleshooting, implementation tasks, maintenance activities, and project delivery rather than operating solely in a supervisory capacity.
• Work directly alongside infrastructure engineers on day-to-day technical tasks and projects, providing practical technical input, removing blockers, reviewing approaches, and helping ensure work is completed to a high standard.
• Take ownership of selected engineering deliverables, including design input, configuration, testing, documentation, implementation, handover, and post-implementation support.
• Support BAU infrastructure operations, including incident support, service requests, problem management, platform maintenance, patching, capacity reviews, monitoring improvements, and operational resilience activities.
• Act as a buffer for incoming work, triaging and prioritising requests, assigning tasks effectively, balancing workloads, and protecting engineering time while ensuring urgent business priorities are addressed.
• Lead, support, mentor, and guide team members through regular check-ins, coaching, technical oversight, constructive feedback, knowledge sharing, and practical development planning.
• Coordinate project activity across the team, helping define tasks, track progress, manage risks and dependencies, escalate issues early, and ensure delivery remains aligned with Technology and business priorities.
• Oversee and maintain contracts and licences, including renewals, co-terming opportunities, cost optimisation, usage reviews, vendor engagement, and ensuring the team understands the value, cost, and operational benefit of key services.
• Manage datacentre and infrastructure operational processes, including hardware lifecycle, goods in/out processes, access requests, intelligent hands support, asset tracking, and coordination with suppliers and internal teams.
• Own lifecycle management of operating systems, platforms, and infrastructure-managed applications, ensuring patching, upgrades, end-of-life planning, security remediation, and stakeholder communication are managed proactively.
• Identify and remediate technical obsolescence and recurring issues, driving fix-at-source improvements that reduce operational noise, improve reliability, and strengthen service resilience.
• Maintain strong stakeholder and vendor relationships, providing clear communication, practical guidance, progress updates, and timely escalation where required.
• Champion automation, standardisation, and a DevOps mindset by reducing manual effort, improving repeatability, encouraging shared ownership, and promoting modern engineering practices across the team.
• Continuously improve operational processes and documentation, ensuring procedures, support models, handover material, and Service Delivery guidance remain accurate, practical, and effective.
• Contribute to infrastructure budgeting and cost control by providing technical input, usage analysis, renewal recommendations, and cost-conscious options for future investment.