EVEREC
Engineering Technical Support Manager – EV Charging - Berkshire - £50k to £60k + Bonuses
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Engineering Technical Support Manager – EV Charging
Location: Berkshire (Hybrid – Minimum 3 days per week in the office)
Salary: £50,000–£60,000 + Quarterly Company Bonus + Benefits
Overview
We're recruiting for an experienced Engineering Technical Support Manager to lead and develop a growing technical support function within the EV charging industry.
This is a hands-on leadership position, combining technical expertise with people management. You'll be responsible for:
- Leading the technical support team.
- Acting as the senior escalation point for complex charger issues.
- Supporting installation partners and customers.
- Working closely with engineering and commercial teams to continuously improve products, processes, and customer experience.
You'll initially manage a small technical support team, with the opportunity to grow and shape the department as the business continues to expand.
This is an excellent opportunity for someone who enjoys solving complex technical challenges while developing people and helping drive a high-performing support function within a fast-growing organisation.
Key Responsibilities
- Lead, mentor, and develop the Technical Support team.
- Act as the senior technical escalation point for complex EV charger faults and customer issues.
- Diagnose and resolve electrical, hardware, software, and communication faults.
- Provide technical support to installers during commissioning, configuration, and troubleshooting.
- Support product testing, validation, and firmware releases.
- Work closely with Engineering and Product teams to identify recurring issues and drive product improvements.
- Produce and maintain technical documentation, installation guides, and troubleshooting procedures.
- Monitor support performance, KPIs, and customer satisfaction.
- Build strong relationships with customers, installation partners, and internal stakeholders.
- Support the growth and development of the technical support function as the business expands.
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Essential Requirements
- Previous experience working within the EV charging industry.
- Strong technical support, field service, or technical engineering background.
- Electrical engineering knowledge and fault-finding experience.
- Experience supporting AC and DC EV charging systems.
- Knowledge of OCPP, networking, and charger communications.
- Excellent communication and customer relationship skills.
- Previous experience leading or mentoring technical teams.
- Strong analytical and problem-solving skills.
- Full UK Driving Licence.
Desirable Experience
- HNC/HND or Degree in Electrical or Electronic Engineering.
- Experience supporting EV installers and commissioning engineers.
- Knowledge of battery storage, renewable energy, or energy management systems.
- Experience with firmware updates and product testing.
- Experience using CRM or helpdesk platforms.
What's on Offer
- £50,000–£60,000 basic salary, depending on experience.
- Quarterly company-wide bonus scheme, available to all employees:
- £1,000 per quarter when company targets are achieved.
- £1,500 per quarter when company targets are exceeded.
- 80% of the quarterly bonus paid where at least 70% of target is achieved.
- Hybrid working, with a minimum of three days per week in the office.
- Salary sacrifice electric vehicle scheme following successful completion of probation.
- 25 days annual leave plus bank holidays.
- Ongoing training and professional development.
- Opportunity to influence the technical direction of a growing business.
- Clear career progression as the technical team expands.
- Collaborative, supportive, and innovative working environment where your ideas and expertise will make a real impact.
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What We're Looking For
We're looking for an experienced technical leader who combines excellent EV charging knowledge with outstanding communication and leadership skills.
You'll be equally comfortable troubleshooting complex technical issues, supporting customers and installers, mentoring engineers, and driving continuous improvement across the technical support function. If you're passionate about delivering exceptional customer experiences and want to play a key role in the growth of an ambitious EV charging business, we'd love to hear from you.
If this is of interest, please apply on LinkedIn or email george.taylor@everec.co.uk.
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