Enrolment Specialist

A Bit About Us

We’re Doccla, and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

Why Join Us?

This is your chance to join Doccla at a key stage in our growth.

We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems and growing fast.

Enrolment Specialist

• Salary: From £25,300 basic, up to £37,950 OTE (incentives based on KPI performance)
• Location: Hybrid role — at least 3 days per week in the Hammersmith office
• Commission: Targets and commission to reach OTE may change but are designed to be achievable (reviewed monthly)
• Hours: Flexible availability, including Saturdays and weekdays between 8am–8pm
• Growth: Development opportunities, with the potential to become a team lead within 12 weeks based on performance and program success

What You’ll Do as a Enrolment Specialist

Role

As one of Doccla’s first human touchpoints in the proactive care patient journey, you’ll play a pivotal role in helping people feel confident, reassured and supported as they begin Remote Patient Monitoring (RPM). In this role, you will:

• Call and engage with eligible patients and explain how this (free) remote monitoring service can help improve their health and daily quality of life, making the first interaction positive & motivating.
• Build trust and confidence by explaining the benefits of Doccla’s service, addressing concerns around technology, and dispelling fears about scams or complexity.
• Guide patients through the onboarding process, ensuring they:
  • Log into the platform
  • Provide consent
  • Complete the initial questionnaire
  • Receive their Doccla kit
  • Submit their first baseline monitoring questionnaire
• Prevent churn by handling conversations with patients who are considering leaving the program, identifying the reasons, addressing concerns where appropriate, and working to support their continued engagement.
• Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality control.
• Follow structured workflows, scripts and best practices provided by commercial, clinical and patient-support teams.
• Work as part of a hybrid “Care Room” team based in the Hammersmith office, collaborating with full-time staff, contractors and agency partners.
• Participate in ongoing training sessions to continuously refine patient engagement skills.
• Contribute to a high-performance environment, with results displayed in a team leaderboard.
• Be flexible and assist other teams such as the patient support team where needed