Doccla
Enrolment Team Leader - 6 months FTC
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Enrolment Team Leader - 6 months FTC
About Us: Doccla
🌍 We’re redefining where and how healthcare is delivered.
Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.
We provide:
- Medical-grade devices
- Logistics
- Patient onboarding
- EHR integration
- An end-to-end clinical platform built around real-world workflows
We currently work with over 60% of NHS ICBs and health systems across the UK, Ireland, France, and the DACH region, reducing hospital pressure, improving outcomes, and creating a resilient model of care.
We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
Why Join Us?
This is your chance to join Doccla at a key stage in our growth. We are building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team with expertise across clinical, technical, commercial, and operational domains.
We’re solving real problems for patients and health systems while growing fast.
Role: Enrolment Team Leader
Key Responsibilities:
- Build and lead a high-performance team of up to 10 Enrolment Specialists responsible for the critical first stage of the patient journey: recruitment and adoption.
- Drive proactive patient outreach, explain the benefits of Doccla’s proactive care, and increase patient conversions.
- Maximise data-driven engagement by providing senior management with ground-level insights to scale success.
Core Duties:
- Schedule: Monday – Friday, 9:00 AM – 5:00 PM (may include one Saturday per month due to service expansion).
- Location: Remote, with occasional travel to London HQ.
- Analyze refusal trends and coach Enrolment Specialists to overcome objections.
- Oversee end-to-end enrolment workflows, including:
- Gaining patient consent
- Guiding patients to log into the platform
- Completing baseline questionnaires
- Strategically challenge existing workflows and recommend improvements for recruitment and efficiency.
- Produce clear, data-driven reports on:
- Conversion rates
- Barriers to enrolment
- Actionable plans to improve efficiency.
- Develop, onboard, and coach new team members, fostering empathy and resilience in patient engagement.
- Reduce churn and prevent patient attrition by addressing root causes of hesitancy.
- Track and drive performance icons through a team leaderboard to exceed targets.
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Requirements:
Essential Experience:
- Proven team leadership experience (preferably managing 8–10 people) in a target-driven, outbound environment, such as recruitment or sales.
- A "builder" mindset—comfortable in a growth department, willing to improve the status quo and introduce innovations.
- Strong persuasive communication skills:
- Building rapid trust with patients
- Addressing fears about technology
- Dispelling suspicions of scams or complexity.
- Analytical mindset, pursuing insights into refusal trends to suggest process optimizations.
- Technical literacy with Zendesk and Doccla’s platform for quality control.
How We Operate
Doccla fosters ownership with high ethical standards, prioritizing patient safety and outcomes.
We thrive on employees who:
- Embrace a can-do attitude.
- Prefer action-oriented solutions.
- Stay curious and receptive to feedback.
-team spans London, Denmark, and Germany, mostly London-based. Team members generally attend office 1–3 days per week at our London WeWork HQ (which offers free lunch, barista coffee, and a pet-friendly space). Fully remote options exist for teams like Engineering, Clinical & Patient Support.
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Benefits
Employs well-being:
- 25 days annual leave + up to 8 bank holidays (varies by role).
- Option to buy/sell unused holidays.
- Flexible remote working, including a remote-working stipend.
Financial Benefits:
- 4% pension on full basic pay.
- Employee stock options.
- Life insurance (4x salary).
Health & Wellness:
- Private health insurance.
- 4 months paid for birthing parents
- 4 weeks paid for non-birthing parents after childbearing.
- Support for phased return after parental leave.
- Full paid sick leave options.
In-Office Perks (London/WeWork HQ):
- Free daily lunch.
- Pet-friendly office accomodations.
Professional Growth & Support:
- £500 Learning and Development budget.
Additions:
- Cycle-to-work scheme.
- Access to Smart Health benefits:
- 24/7 GP appointments.
- Mental health support.
- Health areas include nutrition, fitness, second opinions, and health checkups.
Compensation & Recognition:
- Competitive package (base + stock options) with performance reviews.
- Work on impactful healthcare challenges in a Europe-leading healthtech company.
- Opportunities for long-term growth and leadership.
Diversity and Inclusion
Doccla embraces diverse perspectives. Commitment extends to equal opportunity hiring across a spectrum of backgrounds including race, religion, gender identity, sexual orientation, age, disability, or socio-economic background.
Mismatch experience? Apply anyway—we encourage curiosity.
Final Note: Safer Recruitment Compliance
Obtaining a Disclosure and Barring Service (DBS) check is mandatory for all positions—unlawful to apply if barred for engaging with children or vulnerable adults.
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