Doccla
Enrolment Team Leader - 6 months FTC
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Enrolment Team Leader - 6 months FTC
🌍 A Bit About Doccla
We’re Doccla, redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to deliver care at home, supporting patients from early discharge and acute recovery to long-term condition management and proactive care.
We provide clinicians with everything they need for effective Virtual Care:
- Medical-grade devices
- Logistics
- Patient onboarding
- EHR integration
- A clinical platform built around real-world workflows
We collaborate with over 60% of NHS ICBs and health systems across the UK, Ireland, France, and the DACH region, aiming to:
- Reduce hospital pressure
- Improve patient outcomes
- Build a resilient model of care
Backed by top European investors, we secured £35m in Series B funding (led by Lakestar), with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
🚀 Why Join Us?
Join Doccla at a pivotal stage in our growth—you’ll contribute to building the category leader in Virtual Care and Remote Patient Monitoring while part of a mission-driven, entrepreneurial team bridging clinical, technical, commercial, and operational expertise.
This is an opportunity to solve real problems for patients and health systems while accelerating rapid growth.
🧑⚕️ Enrolment Team Leader
About the Role
As the Enrolment Team Leader, you’ll build and lead a high-performance department responsible for the critical first stage of the patient journey: recruitment and onboarding.
- Manage a team of up to 10 Enrolment Specialists who proactively contact eligible patients, explain the benefits of Doccla’s proactive care, and convert them into active service users.
- Drive a new department; you’ll identify patient hesitation (refusals), challenge existing workflows, and provide senior management with actionable, ground-level insights to scale success.
Schedule & Location
- Weekdays: 9:00 AM – 5:00 PM (with potential adjustments as services expand, including one Saturday per month for flexibility).
- Remote-first, with occasional travel to the London office for in-house collaboration.
Responsibilities
Core Duties
- Lead a highly effective team responsible for recruitment, adoption, and patient onboarding:
- Coordinate active outreach to eligible patients.
- Align incentives to ensure engagement.
- Oversee the full onboarding flow: consent, platform login, and baseline questionnaires.
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Transform objections into conversions:
- Analyse refusal trends.
- Coax and challenge the team to master objection-handling and overturn patient hesitations.
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Drive continuous improvement:
- Identify and document barriers to enrolment.
- Streamline the "path to adoption" beyond standard methodologies.
- Use data-driven insights to optimise workflows.
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Uphold compliance and effectiveness:
- Ensure knowledge alignment with regulatory compliance and ensuring quality.
- Provide detailed, transparent performance reports to management (conversion rates, barriers, efficiency improvements).
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Develop and retain talent:
- Actively onboard and mentor new team members.
- Train specialists via "side-by-side" coaching for patient engagement, empathy, and resilience.
- Address churn conversations to reduce patient attrition.
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Champion and sustain high performance:
- Track internal team rankings against KPIs.
- Coach teams to surpass targets through team leadergoverned challenges.
✅ Required Experience & Competencies
- Leadership:
- 8–10 people in a target-driven recruitment, sales, or adoption environment (proven success in management roles).
- "Builder" Mindset:
- Comfortable in a new department and prepared to innovate beyond status quo processes.
- Persuasive Communication:
- Expertise in building patient trust, mitigating concerns (e.g., scams, technology anxiety).
- Coaching skills to resolve problems at all team-levels.
- Analytical Skills:
- Proactive, with a philanthropic, numbers-driven focus on revealing trends that impact user flow efficiency and roadblocks.
- Technological Comfort:
- Proficient with Zendesk, Doccla platform tools, and easily adaptable to evolving tech.
🧠 How We Operate
Doccla thrives on a mission-driven culture with actions aligned to outcomes. Patients and their safety are the top priorities, guiding ethical decision-making—always.
Key Principles:
- Assume high ownership over work and company goals.
- Embrace an action-oriented, agile approach.
- Enable constant growth through feedback—both personal and collective.
Team Setup & Culture:
- Hybrid leadership with global offices:
- Core teams are London-based, balancing 2–3 on-site Weeks/4. Living arrangements, offices, or remote days are flexible.
- Fully-remote connections are on offer where needed, e.g. Clinical, Engineering & Social Work.
- We prioritize productive in-person interactions through a third-workplace coffee lifestyle and a pet-friendly office at London HQ.
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🎁 Benefits
Holidays
- 25 days annual leave + up to 8 UK Bank Holidays (variations may depend on role).
- Option to sell or buy holidays flexibly.
Financial Benefits
- Employee stock options.
- 4% pension contribution on full basic salary.
- 4x salary life insurance.
Support & Wellness
- Private health insurance via our provider.
- Births & Parenthood (advanced support!):
- 4 months full pay for birthing parents,
- 4 weeks full pay for any supporting same-sex or offspring parent(s).
- Work-life balance aid:
- Phased return to paid work.
- 15 days sick pay covered.
Location Perks (for London HQ staff)
- Free daily lunch.
- Pet-friendly environment.
Professional Growth
- £500 per person professional development fund.
- Cyclescheme for bike-to-work options.
Via Smart Health
- 24/7 GP appointments.
- Mental health support.
- Nutrition & fitness guidance.
- Second opinions, health checks.
✨ In Return for Your Hard Work
- A competitive compensation package, valuing both base salary and stock options with regular 6-month and annual reviews.
- Collaborate on patient-first, system-altering challenges as part of a European leading healthtech company.
- Growth pathways:
- Challenge “the way we do things.”
- Shape impact at every point.
- We support trials, learning, and systematic improvement.
🤝 Diversity & Inclusion
Our teams are built on a wide range of perspectives, because diverse cultures enhance product quality and outcomes. Equal opportunities are guaranteed without regard to race, faith, gender identity, sexuality, age, disability, or background.
We welcome all candidates whose backgrounds, experiences, or talents help us push boundaries—even if your experience doesn’t align precisely with post points.
🔐 Safer Recruitment
We operate with CQC registration standards in place; a DBS check is mandatory for all roles.
It is strongly unlawful to apply for healthcare-related positions if you hold a prohibitive restriction from working with children or vulnerable adults.
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Note: Any language of discrepancies remains rigorously translated into inclusive terms.
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