Doccla
Enrolment Team Leader - 6 months FTC
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Enrolment Team Leader - 6 months FTC
A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered.
Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.
We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.
We currently work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France, and the DACH region, reducing hospital pressure, improving outcomes, and creating a more resilient model of care.
We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
Why Join Us?
This is your chance to join Doccla at a key stage in our growth.
We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains, solving real problems for patients and health systems—and we’re growing fast.
Enrolment Team Leader
What You’ll Do
As the Enrolment Team Leader, you will build and lead a high-performance department responsible for the critical first stage of the patient journey: recruitment and adoption.
You will manage a team of up to 10 Enrolment Specialists (ES), whose mission is to:
- Contact eligible patients
- Explain the benefits of Doccla’s proactive care
- Successfully convert them into active service users
This is a new role in a new department; we need a leader who can:
- Identify why patients say "no"
- Challenge existing scripts
- Provide senior management with ground-level insights needed to scale our success
Schedule: Monday – Friday, 9:00 AM – 5:00 PM (hours may adapt as our services expand, including one Saturday per month)
Location: Remote, with a requirement to occasionally travel to our London office
Experience You’ll Bring
- Recruitment & Adoption Drive:
- Lead the team to proactively call eligible patients, explaining how the free remote monitoring service improves daily life.
- Sales & Conversion Mindset:
- Analyse refusal trends and coach specialists to overcome objections, turning hesitant calls into confirmed adoptions.
- End-to-End Enrolment Oversight:
- Ensure the team effectively guides patients through the full onboarding flow:
- Gaining consent
- Logging into the platform
- Submitting their first baseline questionnaire
- Ensure the team effectively guides patients through the full onboarding flow:
- Strategic Optimisation:
- Actively challenge existing workflows to recommend improved recruitment methods and streamline the "path to adoption."
- Reporting to Management:
- Provide clear, data-driven summaries to leadership on:
- Conversion rates
- Barriers to enrolment
- Actionable plans to improve efficiency
- Provide clear, data-driven summaries to leadership on:
- Team Development & Training:
- Onboard new joiners and conduct "side-by-side" coaching to refine patient engagement, empathy, and resilience.
- Retention & Churn Prevention:
- Oversee conversations with patients considering leaving the program, identifying root causes, and retaining engagement.
- KPI Management:
- Drive a high-performance environment where results are tracked via a team leaderboard to meet and exceed targets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Leadership Experience:
- Proven success managing teams (ideally 8–10 people) in a target-driven, outbound recruitment or sales environment.
- A "Builder" Mindset:
- Comfortable in a new department where process evolution is key—identify and improve inefficiencies.
- Persuasive Communication:
- Ability to coach staff on how to:
- Build instant trust with patients
- Dispel fears about technology
- Address scam concerns and complexity
- Ability to coach staff on how to:
- Analytical Grit:
- Enjoy diving into the "why" behind the numbers to find efficiency gains and propose actionable recommendations.
- Technical Literacy:
- Comfortable using Zendesk and the Doccla platform to:
- Track every interaction
- Ensure quality control
- Comfortable using Zendesk and the Doccla platform to:
How We Work
We empower everyone at Doccla to take ownership of their work and the company’s mission. We:
- Act ethically
- Prioritise patient safety and outcomes above all else
To thrive here, you’ll need: ✔ A can-do attitude ✔ An action-oriented approach ✔ A willingness to learn and grow through open feedback
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We’re a hybrid team, with offices in London, Denmark, and Germany. Most of our London-based team enjoys 1–3 in-person days per week at our WeWork HQ, where you’ll find: 🍽️ Free daily lunch ☕ Barista coffee 🐾 Pet-friendly space
Some teams (e.g., Engineering, Clinical & Patient Support) are fully remote.
What You’ll Get
Annual Leave & Holidays
🌴 25 days’ annual leave + up to 8 UK bank holidays (varies by role) 🔄 Option to buy or sell holidays
Remote Working
🏡 Flexible remote options 💻 Remote working stipend
Financial Benefits
📈 Employee stock options 💸 4% pension (on full basic pay) 🛡️ 4x salary life insurance
Health & Wellness
🩺 Private health insurance 🫄 4 months’ full pay for birthing parent* 👶 4 weeks’ full pay for non-birthing parent* 👶 Phased return to paid work 🤒 Sick pay
In-Office Perks (London HQ)
🍝 Free daily lunch 🐶 Pet-friendly office
Other Benefits
📚 £500 learning & development budget per person 🚲 Cycle to work scheme (via Smart Health) 🧑⚕️ 24/7 GP appointments 🧠 Mental health support 🥗 Nutrition & fitness advice 🧪 Second opinions & health checks
Compensation & Growth
🏆 A competitive compensation package (base + stock options), with half-year and annual performance reviews 🦕 The chance to tackle patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies 🚀 Opportunities for growth and leadership—challenge the status quo, own your impact, and continue developing, with our full support.
Diversity at Doccla
We embrace diversity. A great product requires a team of wide-ranging perspectives, backgrounds, and experiences.
We’re committed to equal opportunity hiring, regardless of: 🆚 Race, religion 🏳️⚧️ Gender identity, sexual orientation 🤴 Age, disability, or background
If you’re excited about the role, apply even if your experience doesn’t align perfectly.
Safer Recruitment
We are committed to safer recruitment practices. As a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for this role.
It is an offence to apply for such work if you are barred from working with children or vulnerable adults.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location