Performance & Commercial Accountability

• Own GMV targets across your portfolio and hold delivery to a high standard
• Monitor performance daily, understanding variances and driving corrective action proactively
• Lead QBRs, annual planning sessions, and executive-level reviews with confidence and rigour
• Present clear, honest, and commercially grounded performance narratives
• Forecast accurately and manage client expectations with transparency

Stakeholder & Relationship Management

• Map and manage complex, multi-layered stakeholder relationships within enterprise accounts
• Build relationships with decision-makers—those who renew, expand, and champion the partnership
• Handle difficult conversations (performance, scope, budget strategy) with professionalism and composure
• Represent Somerce at senior client events, agency reviews, and industry forums
• Proactively manage renewal and contract expansion cycles with full commercial awareness

Internal Leadership & Collaboration

• Act as the internal voice for your enterprise clients, ensuring the wider Somerce team understands priorities, pressures, and opportunities
• Set briefs for channel leads (paid, affiliates, content, trading) and hold them accountable
• Escalate and resolve issues quickly, without drama
• Contribute to agency-wide strategies on structuring and growing the enterprise offering
• Mentor Account Directors and senior account teams in enterprise client management

How You’ll Work

• A high-ownership, low-bureaucracy environment with autonomy to make decisions and accountability for outcomes
• Move quickly, think strategically, and communicate with clarity at every level
• Requires patience, precision, persistence, and a relentless focus on results for enterprise clients
• Ideal for someone with proven experience at scale, ready to excel in a fast-moving environment

What We’re Looking For

Essential

• Significant experience managing enterprise or global brand relationships at a senior agency or platform level
• Proven track record of retaining and growing accounts with large, complex organisations
• Confidence operating at C-suite and VP level—comfortable in board presentations and operational discussions
• Deep commercial acumen—understanding how large brands make decisions, manage budgets, and evaluate partnerships
• Experience navigating multi-market, multi-stakeholder client environments
• Strong grasp of e-commerce performance, GMV mechanics, and digital trading strategy
• Exceptional communication and presentation skills (written and verbal)

Desirable

• Experience with TikTok Shop, social commerce, or marketplace channels at an enterprise level
• Background working with global FMCG, beauty, or lifestyle brands
• Familiarity with how large brands approach TikTok—internally, via agencies, or platform partnerships
• Experience contributing to or leading enterprise new business pitches

Core Benefits

Financial & Lifestyle Perks

• Highly competitive salary, reflecting the seniority and commercial impact of the role
• Performance-related bonus aligned to portfolio GMV and retention
• 28 days holiday + bank holidays
• Hybrid working with offices in London and Manchester
• Flexible working hours—focused on output, not attendance

Growth & Career Development

• A seat at the table as Somerce scales its enterprise offering globally
• Regular performance reviews focused on development and impact
• Direct exposure to some of the world’s most recognised consumer brands
• Opportunity to define enterprise client success at a fast-growing agency

Work Environment

• Fast-paced, high-ownership culture with minimal bureaucracy
• A business that wins with its clients—shared success matters
• Surrounded by people who prioritise performance, creativity, and excellence