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Enterprise Account Executive – EMEA (Hybrid, London)
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. [Explore how we’re shaping the future of customer success.]
About This Role
We’re looking for a full-time Enterprise Account Executive to join our Sales team under the reporting line of the Vice-President of EMEA Sales. This is a hybrid role based in London, United Kingdom.
In this role, you will play a pivotal part in driving Gainsight’s enterprise growth by identifying new business opportunities, building consultative relationships, and managing complex, multi-stakeholder sales cycles from discovery through to close. Ideal for someone thriving in a fast-paced, entrepreneurial environment who enjoys collaborating with Customer Success, Professional Services, Pre-Sales, and Product. The ideal candidate boasts strong enterprise SaaS sales experience, excels in executive-level engagement, and masters value-based selling.
Responsibilities
The Enterprise Account Executive will:
- Drive and achieve sales quotas for assigned territory and/or accounts
- Maintain proactive sales development activities for a healthy pipeline
- Conduct a thorough discovery process to understand customer needs and requirements
- Articulate value messaging aimed at achieving customer outcomes
- Manage complex, multi-threaded sales cycles, engaging with all internal stakeholders
Objection handling:
- Overcome both technical and business objections in prospective customers
- Act as the sole go-to expert for designated industries and territories
- Respond to and evaluate Request for Proposals (RFPs) where Gainsight is poised for success
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Implementation and presentation:
- Conduct online or onsite product demonstrations for qualified prospects
- Collaborate with Gainsight’s Professional Services team to assess training and consulting requirements
Knowledge and systems:
- Maintain a thorough understanding of Gainsight’s products and services
- Stay updated on market knowledge, industry trends, and competitive product landscapes
- Work alongside Sales Development Reps to define and refine prospecting strategies within the assigned territory
- Record and update CRM (Salesforce) data, documenting leads, contacts, calls, and sales interactions
Administrative and relationship roles:
- Prepare formal proposals, generate quotes, and coordinate contract negotiations
- Coordinate paperwork for ordering workflows
- Troubleshoot and resolve customer issues related to releases, payments, product use, or implementations
- Plan, promote, and conduct roundtable events within key geographic territories
- Attend trade shows, customer/prospect meetings, conferences, and roundtables, with up to 40% travel annually
Note: This list of responsibilities is not exhaustive. The scope of the role may evolve based on business needs. Occasional travel for team meetings, training, or company events may be required.
Requirements
Essential Skills & Experience
- Qualification: Bachelor’s degree or equivalent work experience
- SaaS expertise: Minimum 3+ years selling Enterprise SaaS solutions to large-scale businesses
- Executive engagement: Comfortable calling on and presenting to C-suite decision-makers (deals of six figures, sales cycles of 6–12 months)
- Value proposition: Proven ability to identify business challenges, create value, and navigate multi-stakeholder sales cycles
- Quota-driven mindset: History of exceeding (or consistently meeting) sales targets
- Agility & drive: Highly competitive, entrepreneurial, and self-motivated
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Nice-to-Haves
- Experience working closely with key executive roles, such as Chief Revenue Officers (CROs), Chief Customer Officers (CCOs), Customer Success leaders, and Post-Sale teams
Why Work here?
At Gainsight, we shape innovation through collaboration, curiosity, and a focus on solving real-world challenges. Our suite of AI-powered products spans customer success, product经验, community, and education, rapidly evolving to meet customer demands.
Our culture emphasizes stability, trust, and support—not just to excel at work, but to thrive as yourself. Gainsters love what we’re building and the community that fuels it. Here’s why:
Our Compensation & Benefits
- Competitive commission structure with targets that align to overachieve
- Comprehensive benefits package:
- Private medical, dental, and vision coverage
- Income protection and life insurance
- Group pension plan
- Fertility stipend, global coworking space access, and CycleScheme (commuting benefits)
- Recharge Holidays: One long paid weekend per quarter for relaxation and rejuvenation
Our Values
Our foundation is rooted in our mission to win in business while remaining Human-First. Learn more [here].
Career Growth & Development
Invested in helping our team learn, grow, and thrive, we offer:
- Mentorship and career advancement opportunities
(See our parody-style Gainsight mission videos for a lighthearted glimpse!)
Additional Information
- Equal-opportunity employer: Gainsight celebrates diversity and commitment to fostering an inclusive, fair, and transparent hiring process.
Contact recruiting@gainsight.com for accessibility requirements or data privacy questions during your application. If applying via an Eat Overall (EOR) or contractor arrangement, note that employment terms and benefits are managed separately.
If this role resonates with your professional aspirations, we’d love to hear from you!
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