Enterprise Account Manager Team Lead

About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

About the role

As the Enterprise Account Management Team Lead, you’ll be responsible for leading a team of Account Managers who manage our Enterprise customer base. You’ll balance people leadership with hands-on account management, coaching your team to deliver world-class customer experiences, retain and grow Enterprise accounts, and drive measurable business outcomes.

What you’ll be doing – team management:

• Lead, mentor, and develop a high-performing team of Enterprise Account Managers.
• Drive team performance to achieve renewal, retention, and expansion targets.
• Guide your team in developing and executing account plans that promote long-term customer success and revenue growth.
• Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability.
• Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes.
• Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn.
• Report on team KPIs and business metrics, providing insights and recommendations to senior leadership.
• Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts.

What you’ll be doing – account management:

• Manage a select portfolio of strategic accounts to model best-in-class customer engagement.
• Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.
• Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting goals, KPIs and commercial narratives to executive sponsors and C-suite stakeholders.
• Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap, using this to shape account strategy and unlock expansion.
• Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.
• Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.
• Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close.
• Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy.
• Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident.
• Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines.
• Stay close to market trends and the competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.