Xelix
Enterprise Account Manager Team Lead
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Enterprise Account Management Team Lead
About Us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable (AP) teams operate, transitioning from manual processes to automated, intelligent workflows.
As a fast-paced scale-up, we raised our Series B with Insight Partners in June 2025 and are aggressively expanding. With a team of 150 talented people, everyone is trusted to take ownership, move fast, and make meaningful impact. We prioritise personal and professional growth, fostering a fun environment while celebrating milestones together.
In this role, you’ll grow, be challenged, and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About The Role
As the Enterprise Account Management Team Lead, you’ll be responsible for leading a team of Account Managers who manage our Enterprise customer base. You’ll balance people leadership with hands-on account management, coaching your team to:
- Deliver world-class customer experiences.
- Retain and grow Enterprise accounts.
- Drive measurable business outcomes.
Responsibilities
Team Management
- Lead, mentor, and develop a high-performing team of Enterprise Account Managers.
- Drive team performance to achieve renewal, retention, and expansion targets.
- Guide the team in developing and executing account plans promoting long-term customer success and revenue growth.
- Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability.
- Collaborate cross-functionally with Sales, Services, Product, and Marketing to improve customer journey and operations.
- Analyse account health, identify risk indicators, and implement proactive strategies to prevent churn.
- Report on team KPIs and business metrics, providing insights for senior leadership.
- Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts.
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Account Management
- Manage a strategic portfolio of accounts, modelling best-in-class customer engagement.
- Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders, and value hypotheses.
- Quantify, track, and communicate value realisation (ROI/business impact) to stakeholders, including C-suite executives.
- Develop a deep understanding of customers' priorities, operating models, systems, and roadmaps to shape account strategy and drive expansion.
- Lead account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement, and managing action plans.
- Monitor customer health and engagement, proactively identifying risks, driving retention plans, and mobilising internal teams to protect/grow revenue.
- Identify, qualify, and pursue upsell/cross-sell opportunities, aligning stakeholders and partnering with Account Executives (AEs)/founders to close.
- Lead renewals end-to-end, including timeline management, commercial negotiation support, stakeholder alignment, and accurate forecasting.
- Triage technical and non-technical issues with urgency, coordinating resources while keeping customers informed.
- Be the voice of the customer internally:
- Capture product feedback.
- Influence prioritisation with evidence.
- Manage expectations on deliverables and timelines.
- Stay informed on market trends and competitive landscape, contributing to strategic initiatives improving commercial approach and customer outcomes.
Requirements
- 5+ years of experience in Account Management within B2B SaaS or technology-driven companies, with a focus on enterprise renewals and expansions.
- Comfortable owning commercial metrics (e.g., revenue, renewal rate) and experienced in pricing negotiations.
- 1–2 years of experience in team leadership.
- A proven record of achieving or exceeding renewal and expansion targets.
- Exceptional communication, coaching, and relationship-building skills.
- Strong analytical and problem-solving abilities, with a knack for data-driven decision-making.
- Preference for experience with HubSpot CRM.
- MEDDIC-s sales methodology knowledge and experience required.
- Proactive, collaborative mindset with the ability to influence cross-functional teams.
- Passion for developing people, improving processes, and delivering exceptional customer value.
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Benefits
💰 Competitive salary + commission 📅 27 days of annual leave, including 3 days Christmas closing (can increase up to 3 days based on tenure), with options to roll over, buy, or sell. 🏠 Hybrid working model: Two days at our dog-friendly Hoxton office. 💪 On-site gym and cycle-to-work scheme. 🛍️ Employee discount at over 100 retailers. 🏥 Comprehensive private medical & dental coverage (Vitality). � Olson Leave 📚 ±1,000 personal annual learning and development budget. 🌍 Carbon-neutral and committed to ambitious carbon reduction goals. 🎯 Weekly team socials and activities. ☀️ Annual team retreat.
Mission
We believe diversity of background, identity, and experience makes our company and product stronger.
If you have a disability or need adjustments to accommodate accessibility during the interview process, please let us know. We’re committed to making this work for you.
Agencies: We have an existing list of preferred partners here; we do not accept unsolicited agency outreach.
Interview Process
While the process can vary slightly, it generally includes:
- Introductory Call with a Talent Partner to discuss your background and the opportunity.
- Hiring Manager Interview (30–45 mins Teams call) exploring experience and team fit.
- Technical Task or Presentation to demonstrate relevant skills.
- Final On-site Interview, conducted at our office with senior leadership and co-founders.
We aim for clarity, efficiency, and respect for your time throughout the process.
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