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Enterprise Account Manager
The Role
We are rapidly expanding, seeking an experienced Enterprise Account Manager who thrives in a collaborative environment delivering exceptional customer experiences.
The ideal candidate will occupy a critical role within the revenue team, focused on nurturing and growing enterprise client relationships through incremental sales growth. Reporting to the Senior Enterprise Account Manager, the position involves:
- Managing executive-level relationships with enterprise and strategic accounts
- Establishing Unbiased as a trusted partner to our clients
- Driving structured account growth, with revenue targets set quarterly and monthly
- Demonstrating high levels of opportunity and pipeline management
Key Responsibilities in a Nutshell
- Manage a £3m+ book of business
- Deliver structured account planning to expand existing enterprise client accounts
- Oversee renewals with minimal churn, ensuring strong customer satisfaction
- Work at pace with high organisational efficiency
- Collaborate with Product, Customer Support (CS), and Marketing to uncover revenue opportunities and add value
Requirements
- A proven track record in drive revenue growth for enterprise and strategic accounts (preferably £250k+ annual spend)
- Strong commercial acumen, with experience negotiating complex multi-stage contracts
- Ability to deliver 120%+ Net Revenue Retention (NRR) growth in previous roles
- Confident in managing C-level and executive stakeholders, with the ability to challenge thinking and guide commercial strategy
- Exceptional organisation skills, with expertise in pipeline management, forecasting, and prioritisation
- A customer-first mindset, ready to go beyond expectations by leveraging resources for the best experience
- Quick learner with a knack for absorbing and applying new information
- Thrives in a dynamic, fast-paced, ambiguous startup environment with independent prioritisation skills
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Our Shared Values
At Unbiased, we operate by a core set of principles that we hope you’ll align with!
✔ Be relentless about progress – Solve challenges, remove blockers, and prioritise towards company objectives. ✔ Own it and get it done – Drive accountability, engage the right stakeholders, and deliver meaningful results. ✔ Share and seek input – Foster open collaboration, engage in feedback loops, and proactively communicate. ✔ Enjoy the journey – Encourage cross-team collaboration and acknowledge each other’s successes.
Work-Life Balance and Wellbeing
Investment in You
🔹 Career Development:
- Generous yearly allowance for professional development and training.
- Access to in-house learning programs.
🔹 Wellbeing:
- Annual Wellbeing Allowance dedicated to your personal health and mental wellness.
- Private Medical Insurance for peace of mind (including dependents spanningphere).
- Flexible working agreed in partnership with the team.
The Usual Benefits
🔹 Holiday:
- Ample leave allocated, including paid annual leave for your birthday (because work-life balance matters!).
🔹 Flexible Working:
- Hybrid model balancing office-based work and remote flexibility.
🔹 Pension Scheme:
- Company contribution above the legal minimum via salary sacrifice.
🔹 Private Medical Insurance: Includes spouse/dependents coverage.
🔹 Life Insurance & Cycle to Work Scheme (to help you get out and enjoy work-life balance!).
About Unbiased
Founded in 2010, Unbiased Is an AI-powered financial advice platform, empowering individuals with confident financial decisions and unlocking growth for advice firms—forging connections between users and trusted financial advisers.
With the largest wealth transfer in history underway, Unbiased bridges the gap by:
- Intelligently matching individuals with qualified advisers for pensions, retirement, inheritance, mortgages, and accounting guidance.
- Developing AI-driven tools trained on user activity to provide open and responsive financial expertise.
- Being utilized by over 10 million consumers annually, driving $100 billion+ in Assets Under Management (AUM) for financial advisors.
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At Unbiased, workplace culture thrives between pace and ambition—where trusted competency, innovation and fun collide. We champion:
- Smart, ambitious people who believe in our mission.
- A female-founded ethos fostering diversity and inclusion, avidly welcoming underrepresented talent.
Equal Opportunity
The best contributions often come from unexpected sources—our team thrives on diversity of thought. Unbiased is an equal opportunity employer. Discrimination based on race, ethnicity, sex, sexual orientation, disability, veteran status, nationality, religion, age, or any protected characteristic is strictly prohibited.
Data Privacy & Responsibilities
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For unsuccessful candidates, personal data will be retained for 12 months (post recruitment process) before deletion/destruction.
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De-personalised statistical data may be held to inform recruitment strategies, without identifying specific individuals.
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For current employees, employment-related files are securely stored in strict compliance with legal requirements and deleted at the conclusion of employment.
Agency Information
We manage our hiring process through direct sourcing or selected Talent Partners. To understand how we collaborate with agencies, reach out to talent@unbiased.co.uk. Speculative applications should only be made with prior express consent from both sides. We reject unsolicited CVs and do not accept speculative phone calls.
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