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Job Summary
The Enterprise Architect will be responsible for defining and designing IT solutions that will improve the delivery of customer support and marketing operations. This role requires knowledge of solutions such as Salesforce, Microsoft ecosystem, Google Cloud Platform, customer support processes, and marketing operations. The Enterprise Architect will work closely with customers and various departments of Capgemini to ensure that the solutions meet business needs and are aligned with the organization's strategic goals.
Key Responsibilities
- Solution Design: Design IT solutions that improve efficiency or the KPIs of customer support and marketing operations. Ensure that the solutions are scalable, secure, and aligned with business objectives.
- Collaboration with customers: Work closely with customers and teams to understand their needs and constraints and translate them into clear requirements. Work closely with customers and our program manager to communicate efficiently our plans and project status and get their feedback.
- Internal collaboration: Work closely with internal business teams and internal IT development teams to ensure the solutions are well designed and deliver the planned efficiency gain and business value improvement.
- Technical Leadership: Provide technical leadership and guidance to project teams. Mentor and support team members in developing their skills and knowledge.
- Agentic First Approach: Stay up to date with the latest features and best practices of Agentic and Gen AI. Be proactive and didactic.
Qualifications
- Experience: 10+ years of experience in architecture, with a good knowledge of customer support/marketing operations. And hyper automation.
- Salesforce Experience: Knowledge of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Lightning. Experience with Salesforce integration and customization, Agentforce, and Data Cloud would be appreciated; otherwise, needed training will be delivered.
- Adobe: Knowledge of Adobe suite for marketing operations (such as Adobe Workfront) would be useful but not needed. Training will be delivered if necessary.
- Google Cloud Platform: Expertise of GCP and ecosystem (Vertex, Gemini) is expected.
- Operations knowledge: Knowledge of customer support (mail, chat, voice, social) is mandatory. Knowledge of marketing operations is recommended.
- Analytical Skills: Strong analytical and problem-solving skills. Ability to analyze business requirements and translate them into technical solutions.
- Communication Skills: Excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
- Fluent English: Written and spoken
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Work Environment
- This role may require occasional travel to various company locations and client sites.
- The IT Architect will work in a fast-paced, dynamic environment, requiring flexibility and adaptability to changing priorities and demands.
Your Security Clearance
To be successfully appointed to this role, you will need to undergo Baseline Personnel Security Standard checks.
- There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.
- There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Make it Real – What Does it Mean for You?
You’d be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.
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To help support wellbeing, we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Capgemini. Make it real.
Why You Should Consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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