Vontier
Enterprise Customer Success
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Enterprise Customer Success
Enterprise Customer Success Manager
About Teletrac Navman
Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction, and services. Our technology and insights drive measurable business outcomes for operations that manage vehicle and equipment assets.
What You’ll Be Doing
As an Enterprise Customer Success Manager, you will take ownership of a portfolio of high-value enterprise customers, ensuring they achieve real, measurable value from our solutions. This is a strategic role focused on customer success, retention, and growth, engaging with senior stakeholders to understand their objectives and drive successful outcomes.
Key Responsibilities
Strategic Customer Success
- Act as a trusted advisor to enterprise customers, including C-suite stakeholders
- Understand customer challenges and objectives to shape tailored success plans
- Focus on long-term outcomes rather than reactive issue resolution
- Guide customers towards deepened product adoption and clear demonstration of return on investment (ROI)
Commercial Ownership
- Take responsibility for retention and revenue growth across your portfolio
- Support renewals and expansion opportunities
- Manage the customer lifecycle, from identifying growth potential through to delivering outcomes
Insight-Led Engagement
- Deliver structured business reviews that influence decision-making
- Increase customer adoption and demonstrate measurable value and ROI
- Monitor customer health, identifying risks and opportunities
- Use data and insights to support strategic recommendations
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Collaboration & Delivery
- Work closely with teams, including Sales, Support, Professional Services, to drive outcomes
- Supports smooth progression of customer initiatives across internal functions
- Maintain accurate records in CRM systems
Innovation & Continuous Improvement
- Leverage AI, automation, and data tools to drive efficiency and positive outcomes
- Explore new approaches to addressing complex customer challenges
- Stay updated on product advancements, competitor trends, and industry best practices
Ideal Experience Background
- Backgrounds may include Customer Success or Strategic Account Management
- Robust experience in SaaS or technology-driven environments
- Direct involvement in fleet, transport, logistics, or construction industries
- A proven history with enterprise B2B customers at scale
Key Preferences
- Experience managing high-value or enterprise accounts
- Experience in C-suite relationship development
- Demonstrated ability to drive retention metrics and revenue growth across multi-stakeholder environments
- Key problem solver with sharp commercial acumen and business outcomes mindset
- Proven comfort in independent high-accountability roles, managing paralleled customer portfolios
- Startup and outcome-focused mindset
Notable Qualities
- Eager adopter of modern tools such as AI and data-led decision-making
- Consultative-minded professional who enjoys tackling complex B2B challenges
- Comfortable in a fast-paced environment
Competitive Reward Package
- OTE up to £72,500
- Company-provided electric vehicle
- Flexible remote work opportunities
- Travel topped-ups including UK and international (Europe) exposure
- High autonomy with clear ownership of high-impact outcomes
- Exposure across diverse industry verticals in a collaborative yet results-driven setting
- Supportive team environment featuring regular coaching and professional development
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How To Get Started
If you're looking for a role that allows you to make a real impact, build strong strategic partnerships, and retain real ownership of value creation, we encourage you to apply now.
Apply today and progress your career with Teletrac Navman.
[office-headquarters info: Teletrac Navman serves +700,000 vehicles and assets globally, with headquarters in Northbrook, IL and offices spanning key international markets.] Link: Teletrac Navman website
Who is Vontier? (Supporting Company Context)
Vontier (NYSE: VNT) is a technology pioneer in connected mobility, driving the seamless transition of industries through AI, automation and multi-energy technology integrations. Their innovations span EV charging infrastructure, fleet optimization, carwash and retail technology, shaping sustainable and productive operations—from convenience retail to transportation ecosystems.
Their values centre on customer-empowered growth and sustainability, underwritten by a culture of diversity, innovation and a collaborative drive towards purpose-aligned solutions.
Team Vontier thrives through a dynamic environment where individual contributions are universally celebrated, and every role aids in navigating industry challenges while infusing passion into impact-driven solutions.
Join a journey of meaningful partnership and relentless innovation. → Apply Now.
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