Vontier
Enterprise Customer Success
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Enterprise Customer Success
Enterprise Customer Success Manager – Fleet & Connected Mobility
About Teletrac Navman
Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction, and services, delivering technology and insight that helps them achieve measurable business outcomes.
What You’ll Be Doing
As an Enterprise Customer Success Manager, you will take ownership of a portfolio of high-value enterprise customers, ensuring they achieve real, measurable value from our solutions.
This is a strategic role focused on customer success, retention, and growth, engaging with senior stakeholders to understand their objectives and ensure successful outcomes.
Key Elements of the Role
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Strategic Customer Success
- Act as a trusted advisor to enterprise customers, including C-suite stakeholders
- Understand customer challenges and objectives to shape tailored success plans
- Focus on long-term outcomes rather than reactive issue resolution
- Guide customers to increase product adoption and demonstrate clear return on investment (ROI)
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Commercial Ownership
- Take responsibility for retention and revenue growth across your portfolio
- Support renewals and identify expansion opportunities
- Manage the customer lifecycle from growth opportunity through to delivery
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Insight-led Engagement
- Deliver structured business reviews that influence decision-making
- Support increased adoption and demonstrate measurable value and ROI
- Monitor customer health, act on risks and opportunities
- Use data and insight to support recommendations
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Collaboration & Delivery
- Work closely with Sales, Support, Professional Services, and other teams
- Ensure customer activity progresses effectively across internal functions
- Maintain accurate records within CRM systems
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- Innovation & Continuous Improvement
- Use AI, automation, and data tools to improve efficiency and outcomes
- Explore new approaches to solving customer challenges
- Stay up to date with products, competitors, and industry trends
Previous Experience We Value
You may come from roles in:
- Customer Success or Strategic Account Management
- SaaS or technology-led environments
- Fleet, transport, logistics, or construction industries
- Background where you have worked with enterprise or complex B2B SaaS customers
Preferred Experience
- Experience managing enterprise or high-value accounts
- Ability to develop executive relationships
- Track record of driving retention and growth with multiple stakeholders
- Strong problem-solving and commercial thinking
- Confidence working independently and managing multiple enterprise accounts
- Proactive approach, focused on delivering outcomes
Additional Considerations
- Strong interest in modern tools like AI and data-led decision-making
- Consultative mindset and enjoyment in solving complex problems
- Comfortable in a fast-paced environment
How We Reward You
- OTE up to £72,500
- Company electric vehicle
- Remote working flexibility
- Opportunity to travel across the UK and internationally (including Europe)
- High autonomy with real ownership of outcomes
- Exposure to diverse industries and customers
- Supportive team environment with regular coaching and development
Why Apply?
If you’re looking for a role where you can make a real impact, build strong customer partnerships, and take ownership of strategic outcomes, we would love to hear from you.
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About Us
Who Is Teletrac Navman
Teletrac Navman empowers industries that transform and sustain our futures with simple and intelligent solutions, enhancing efficiency, safety, and sustainability of operations. As a connected mobility platform, their cloud-based solutions leverage AI to unlock the power of operational insight.
Teletrac Navman manages over 700,000 vehicles and assets globally. The company operates worldwide, with headquarters in Northbrook, IL. For more information, visit teletracnavman.com.
Who Is Vontier
Vontier (NYSE: VNT) empowers businesses in the transport sector by uniting productivity, automation, and multi-energy technologies. Using smart, connected solutions, they help customers with:
- Roadside convenience mid-tier retail
- Fleet operators and auto repair technicians
- Integrated payments
- EV charging software
- Carwash technology
- Retail automation
With a commitment to continious improvement, Vontier enables businesses to adapt, unlock growth, and build a cleaner, safer future.
Teletrac Navman operates as part of Vontier’s ESG-focused portfolio, helping to navigate a green and connected future.
Working at Vontier
At Vontier, you are empowered to steer your career in the direction of success in a dynamic, innovative, and inclusive environment.
Key Purpose Values
- Commitment to personal growth and work-life balance
- Support for collaborative partnerships and cultural change
- Continuous learning opportunities that thrive on creativity and impact
Join Vontier and collaborate within a passionate team that navigates challenges and embraces new opportunities to create a sustainable future.
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