Jack & Jill
Enterprise Customer Success Manager (£65k-£80k) at Azoma
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
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Job Title
Enterprise Customer Success Manager
Salary
£65k-£80k
Company Description
Azoma.ai is a $4M pre-Series A category leader in Generative Engine Optimization (GEO) helping global FMCG giants like Diageo and Nestlé dominate AI-powered shopping agents.
Job Description
You will own relationships with enterprise-level consumer brands navigating the shift to AI-powered marketplace visibility. As the trusted face of Azoma.ai, you’ll translate complex Rufus and Sparky data into actionable strategies for global FMCG leaders, managing multi-million pound Amazon portfolios and driving measurable growth through the new era of agentic commerce.
Location
London, UK
Why this role is remarkable
- Join a profitable $4M pre-Series A category leader defining the "Agentic Commerce" space for global giants like Diageo, Nestlé, and Unilever.
- Work at the cutting edge of AI technology, helping brands optimize for Amazon Rufus and Walmart Sparky just as these platforms reshape product discovery.
- Own high-impact relationships with senior marketing leads at world-class FMCG companies, acting as a strategic partner in their transition to AI-first search.
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What You Will Do
- Lead strategic calls and Quarterly Business Reviews for enterprise brands, presenting Rufus/Sparky visibility insights and actionable recommendations for growth.
- Collaborate with internal delivery pods to ensure visibility frameworks and optimization strategies are executed perfectly across multi-million pound Amazon portfolios.
- Drive net revenue retention and expansion by demonstrating clear ROI through AI-driven recommendation rates and share-of-voice lift metrics.
The ideal candidate
- Brings 5-10 years of experience in e-commerce, specifically as a 3P seller, vendor, or at an Amazon agency managing major client accounts.
- Possesses deep technical knowledge of Amazon/Walmart SEO and emerging AI visibility metrics like Rufus recommendation rates and indexing.
- Demonstrates exceptional analytical storytelling skills, with the ability to turn complex data dashboards into persuasive, executive-level strategic decisions.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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