Palo Alto Networks
Enterprise Customer Success Manager
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Enterprise Customer Success Manager - CyberArk
Palalo Alto Networks®
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts.
If you’re ready to do the most meaningful work of your career alongside passionate people like you, we’re the place to be.
Who We Are
To become the cybersecurity partner of choice, we shape the future at its core. Defined by our values—Disruption, Collaboration, Execution, Integrity, and Inclusion—we are driven by a shared purpose. AI reshapes everything we do, empowering our teams to make a measurable impact.
We believe in collaboration that thrives in person. Most of our teams work at the office full time, with flexibility for critical needs, fostering real-time problem-solving, deeper relationships, and precision-driven results.
Job Summary
As the Enterprise Customer Success Manager at CyberArk, you’ll leverage your expertise to cultivate trusted customer relationships, ensuring seamless CyberArk platform adoption and measurable return on investment (ROI). Your role will include:
- Proactive customer engagement
- Outcome-driven reporting and Key Performance Indicator (KPI) tracking
- Strategic cross-team collaboration (Sales, Sales Engineers, Professional Services) to meet customer needs
- Serving as a trusted security advisor on best practices
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Experience with CyberArk (or another enterprise security/identity management system) is highly desirable.
Responsibilities
Customer Relationship and Success Management
- Establish and nurture trusted advisor relationships with customers and partners.
- Be the primary point of contact for high-value customer relationships, spanning products/geographies.
- Collaborate with customers to define and refine success criteria.
- Conduct quarterly business reviews (QBRs) to align with customer outcomes.
- Monitor customer retention and risks for 'at-risk' accounts.
Product Expertise and Adoption
- Maintain deep understanding of CyberArk products (features/functionality) and align them with cybersecurity needs.
- Track product adoption rates to improve retention.
- Develop and execute customer success plans (expansion, retention, risk mitigation) with functional teams.
Commercial and Operational Oversight
- Work closely with sales teams for renewals, upsells, and contract expansion.
- Monitor service-level agreements (SLAs) via support ticketing systems.
Qualifications
Customer Success & Relationship Building
✔ 5+ years in Customer Success, Sales Engineering, Account Management, or similar client-facing roles. ✔ Proven ability to engage enterprise clients and build relationships from ** leadership down to executive levels. ✔ Experience driving reduced churn and increased Net Recurring Revenue (NRR).
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Technical Expertise
✔ Strong grasp of security frameworks (IAM, SIEM, governance) ✔ Expertise in enterprise directory services (Active Directory, LDAP, Azure AD & cloud ecosystems) ✔ Hands-on experience with:
- Windows/Active Directory administration
- UNIX/Linux + database knowledge
- Cloud platforms (AWS, Azure, GCP) for preference
✔ Familiarity with scripting, development, and DevOps (a plus) ✔ Experience with enterprise software deployment (Windows/UNIX platforms)
Industry-Specific Knowledge (Preferred)
🔹 Experience with CyberArk, or another **enterprise security platform (IAM, federal identity governance tools). 🔹 Foundational skills in identity management (IAM), policy/responsibility collaboration.
Soft Skills & Communication
✔ Exceptional communication and interpersonal skills. ✔ Ability to collaborate seamlessly across internal teams. ✔ English fluency required; multilingual abilities are a bonus.
Our Commitment
We believe diversity fuels innovation. We affirm the need for bold ideas from diverse teams.
Palo Alto Networks welcomes reasonable accommodations for individuals with disabilities. Contact see email in description.
Palo Alto Networks: Equal Opportunity Employer. We welcome all qualified candidates regardless of protected status.
Note: This position is not eligible for job visa sponsorship.
All information collected is held in confidence per EEO guidelines.
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