TRIA
Enterprise Resources Planning Analyst
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ERP Support Analyst
Permanent Role
Near Bexhill / Hybrid
An opportunity has opened for an ERP Support Analyst to join a small, collaborative application support team. The role focuses on supporting and enhancing a business-critical ERP environment used across the organisation.
You'll handle day-to-day ERP support across 53 sites and Head Office, working with a recently implemented Zendesk ticketing system. Alongside resolving issues, you'll contribute to continuous improvement by identifying system features and processes that can be better utilised.
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This position suits someone with a couple of years' experience supporting ERP or business applications who is looking to develop their skills within a business that invests heavily in employee growth.
What You'll Be Doing
- Managing ERP support tickets within a team of three
- Providing day-to-day support for the ERP system and its users
- Troubleshooting user errors, workflow issues, bugs, and configuration problems
- Identifying opportunities for process and system improvements
- Contributing to the ongoing optimisation and enhancement of the ERP environment
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What You'll Bring
- Experience supporting an ERP system
- Exposure to Microsoft Dynamics 365 Business Central
- Experience working within an application support environment
- Looking to continue developing new skills
- Ability to work effectively within a small, collaborative support team
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