Hyundai Capital UK
Enterprise Risk & Governance Manager
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Strategic & Operational Risk Management
Lead and support the FVA process, ensuring it is robust, repeatable, auditable and available for regulatory review.
Provide independent Line 2 oversight and challenge over HCUK decision governance and key commercial risks, ensuring alignment to HCUK risk appetite and governance expectations.
Assess, monitor and report on risk and control performance across assigned business areas (including Commercial and decision-making forums), escalating material issues and emerging risks.
Maintain accurate and up-to-date registers and repositories relevant to the role (e.g., decision log / repository oversight artefacts, FVA documentation and risk and control registers where applicable).
Identify, assess and test key controls and governance standards within scope, performing quality assurance reviews and thematic assurance where required.
Drive a strong risk, control and governance culture through proactive engagement, challenge and support to Line 1 stakeholders.
Support and deliver risk-related, conduct and governance projects, including in-year reviews triggered by product or commercial change.
Technical knowledge
Refine and improve relevant Enterprise Risk Management (ERM) frameworks, templates, procedures, KPIs / metrics and operational processes within FVA, decision governance and Line 2 oversight.
Act as a subject matter expert and point of contact on FVA process requirements, decision record standards and Line 2 oversight expectations.
Communication and Reporting
Develop and produce management information (MI), dashboards and committee documentation covering FVA outcomes, decision governance quality, commercial risk themes and key control indicators.
Attend Pricing Committee and Dealer Oversight Forum (DOF) as ERM lead, representing function, ensure matters handled in line with agreed governance and raise concerns / issues as they arise.
In conjunction with other members of ERM and wider Risk Department, attend Operational Risk Committee (ORC) and Conduct Risk Committee (CoRC) focused on compliance with operational controls.
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Support relevant governance forums by preparing packs, papers and action trackers and by ensuring decisions and outcomes are consistently recorded.
Maintain effective communication with HCUK departments, internal auditors, OEM partners, SCUK teams and Hyundai Capital Services as required for coordinated oversight.
Provide clear, proportionate challenge and guidance to stakeholders on governance standards, evidence requirements and remediation expectations.
Outsourced Oversight
Support oversight, control testing and performance monitoring of outsourced activities and related processes where they impact fair value, customer outcomes or material commercial/decision risks.
Review KPI / SLA performance and associated risk and control evidence where required, escalating issues and tracking remediation actions.
Insight and continuous improvement
Contribute to effectiveness reviews of FVA, decision governance and commercial oversight activities, identifying root causes of recurring issues and control weaknesses.
Recommend and support pragmatic improvements to strengthen governance, compliance, documentation quality and risk mitigation.
Identify themes and trends from MI, Quality Assurance (QA) reviews, incidents and audit findings, and convert these into actionable insights for stakeholders and committees.
Risk and Compliance
Identify risks, incidents, breaches and control weaknesses within scope, ensuring timely escalation, appropriate investigation and robust remediation tracking.
Support oversight of operational and conduct risk, ensuring alignment with FCA expectations, Consumer Duty requirements and HCUK ERM approach.
Ensure customer outcomes and potential harms are considered and evidenced within FVA assessments, decision records and governance submissions.
Other
Deputise for the Head of Enterprise Risk, as required.
Undertake additional duties as may reasonably be requested.
Planning
Able to develop operational and project level plans, with strong organisational skills.
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Communication
Effective written and verbal communication; able to influence and present to senior stakeholders.
Teamwork
Strong collaboration and relationship-building skills.
Analytical skills
Ability to analyse data, processes, and controls.
Time Management
Able to prioritise across multiple workstreams.
Given the scope of this position, it is essential that the job holder has the following:
Strong understanding of conduct risk, customer outcomes and product governance
Experience within automotive finance preferred but not essential
Experience designing and embedding governance or assessment-based processes
Proven ability to run complex cross-functional processes without a formal project structure
Strong stakeholder management skills, including effective senior-level challenge
Comfortable working with management information, judgement-based assessments and narrative evidence
Able to produce clear, structured, audit-ready governance documentation
Confident engaging with committees and senior management
Has the appropriate level of education and preferably qualified or part-qualified or studying towards a recognised risk management qualification.
HCUK employees are currently hybrid working [mixture of home/ office]. HCUK’s head office is in Reigate, Surrey. A minimum of two office days per week is required.
Benefits
Competitive base salary depending upon expertise, range of £60,000 - £70,000
Eligibility for annual bonus, up to 15%
30 days holiday per annum plus bank holidays, with flexible holiday options and additional leave after five years.
Company pension scheme with generous employer contributions.
Cash car allowance of £6,000
Company sponsored individual private medical insurance
Additional family, lifestyle and health-related benefits, including death in service, income protection, discounted voluntary healthcare plans, employee car scheme, employee assistance program, and enhanced family-friendly policies.
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