Freedom Leisure
Entertainment Manager - Full Time - Guildford Spectrum
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Entertainment Manager - Full Time - Guildford Spectrum
Entertainment Manager – Guildford Spectrum | Freedom Leisure
About the Role
At Freedom Leisure, we believe in positive vibes, great people, and making a real impact. As one of the UK’s leading charitable leisure trusts, our mission is to Improve Lives Through Leisure by creating welcoming, inclusive, and accessible spaces where everyone can live healthier, happier lives.
An exciting opportunity has arisen for an Entertainment Manager at Guildford Spectrum, one of the UK’s largest and most unique leisure centres. As part of our Head of Department Team, you’ll shape the future of Ice and Bowl facilities, uphold outstanding customer service, and drive growth across our centres.
Key Responsibilities
- Oversee financial growth and customer participation in Ice and Bowl departments, ensuring income and participation targets are met.
- Lead and develop your team to deliver exceptional customer service, enhancing member experience.
- Managers order day-to-day operations of programmes, facilities, and services within Ice and Bowl departments.
- Act as the primary contact for established clubs (Guildford Flames Ice Hockey Club, Bowl leagues) and other user groups, requiring strong communication and stakeholder management skills.
- Ensure health, safety, compliance, and service standards across Ice and Bowl departments.
- Lead the transformation of the Bowl facility into a social entertainment hub, with responsibilities including the brand new Puttify interactive golf experience, and growth of Strikes and Harvey’s Diner.
- Contribute to wider strategic direction of the venue.
- Be part of the management rota, including shifts as Complex Duty Manager.
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Requirements
- Experience at Assistant Manager level or above within a medium to large leisure operation, leading teams.
- Proven ability to manage multiple priorities, build high-performing teams, and demonstrate passion for leisure.
- Excel in financial awareness, commercial thinking, and operational success.
- Strong problem-solving, organisation, team management, and customer service skills (customer-facing leisure environment).
- Excellent time management and decision-making, with the ability to work independently and flexibly.
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What We Offer
We want you to feel healthy, happy, and valued—that’s why we provide an outstanding benefits package:
- My Staff Shop: Access to discounts across cinema, travel, e-vouchers, days out, and more.
- Discounted Staff Membership (including family members).
- Incremental holidays.
- Employee Assistance Programme: 24/7 confidential counselling.
- Company pension contribution.
- Insurance & savings schemes, financial advice.
- Cycle-to-work and Car Leasing (salaried staff only).
- Fully funded training and career progression opportunities.
Details
- Salary: Up to £37,348 per annum.
- Hours: 37 hours per week (Monday to Sunday).
- Closing Date: 17th July 2026.
Freedom Leisure is committed to equal opportunities and is an equal opportunities employer, prioritising safeguarding for children, young people, and vulnerable adults.
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