Freedom Leisure
Entertainment Manager - Full Time - Guildford Spectrum
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Entertainment Manager - Full Time - Guildford Spectrum
Entertainment Manager – Guildford Spectrum
** lavoro con noi – Do Good, Feel Good!**
Join Freedom Leisure, a mission-driven charity dedicated to Improving Lives Through Leisure. We create welcoming, inclusive spaces where communities thrive—whether it’s through our leisure centres, gyms, cultural venues, or water-based facilities. Our people are at the heart of everything we do, driving positive experiences and making a real difference in people’s lives.
As one of the UK’s largest charitable leisure trusts, we’re on a mission to help everyone live healthier, happier lives. If you’re passionate about equity, customer service, and creative problem-solving, we want you on our team!
The Role: Entertainment Manager – Guildford Spectrum
We’re looking for an ambitious leader to join our Head of Department Team at Guildford Spectrum, managing our newest and most unique facilities—Ice and Bowl centres. This is an exciting opportunity to help transform these spaces into vibrant social entertainment hubs, including overseeing the launch of our brand-new interactive Puttify experience.
Key Responsibilities:
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Commercial Leadership:
- Drive income growth and increase customer participation within Ice and Bowl departments.
- Lead the transition of the Bowl facility into a conင}{х 친h entertainment venue, fostering new revenue streams (e.g., Strikes Diner, Harvey’s Diner, and Puttify).
- Achieve participation income targets through creative programming and service innovation.
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Team Management & Growth:
- Lead, develop, and motivate your team to deliver world-class customer service.
- Build strong working relationships with local stakeholder groups, clubs (e.g., Guildford Flames Ice Hockey, Bowl leagues), and stakeholders.
- Foster a culture of collaboration and high performance across shores and water-facing operations (catering management experience welcome but not mandatory).
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Operations & Compliance:
- Ensure health, safety, and standards compliance across all departments.
- Oversee operational efficiency, facility maintenance, and continuous development of services.
- Collaborate with the Head of Department Team to support wider strategic objectives at Guildford.
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Flexible & Strategic Leadership:
- Participate in a management rota, including shifts as Complex Duty Manager.
- Balance commercial goals, operational excellence, and customer experience with sensitivity and practicality.
What We’re Looking For:
✔ Minimum Experience:
- Assistant Manager or equivalent experience in medium to large leisure operations.
- Previous managerial experience (regardless of industry).
✔ Core Competencies:
- People Management: Ability to lead, train, and inspire high-performing teams.
- Commercial Awareness: Drive growth, participation, and financial acumen in leisure.
- Problem Solving: Adapt, innovate, and overcome challenges with confidence.
- Multitasking & Organisation: Juggle deadlines successfully in a dynamic environment.
- Customer-Focused Mindset: Deliver exceptional experience to diverse stakeholders.
- Relationship Building: Engage effectively with clubs, community groups, and partners.
- Compliance & Safety: Prioritise health and safety standards in everything you do.
✔ Nice-to-Have:
- Familiarity with ice, bowl, or catering operations (not essential—willingness to learn is key).
Why Work With Us?
Benefits & Perks
We believe spending time at work should energise you—not drain you. That’s why we offer:
✱ My Staff Shop: Save on cinema, travel, high-street vouchers, leisure activities, and more. ✱ Affordable Membership: Discounted staff and family fitness memberships. ✱ Fair Holidays: Progressive holiday accretion aligned with experience. ✱ Employee Assistance Programme (EAP): 24/7 confidential support and wellbeing advice. ✱ Pension & Insurance: Contributory pension schemes and financial support tailented for your needs. ✱ Value-Based Schemes: Tax-efficient cycle-to-work and car leasing options for salaried staff. ✱ Growth Potential: Investment in training and career development in a supportive team environment. ✱ Inspiring Purpose: Run by a culture-driven team where every role makes a difference.
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Work-Life Harmony
- 37-hour week, inclusive of weekends (Mon-Sun).
- A workplace that values inclusivity, work-life balance, and continuous growth.
About Freedom Leisure
We’re the go-to for happy, healthy communities—330,000+ people trust us monthly and we’re showing no signs of slowing down. Our approach is innovative, welcoming, and community-rooted.
- Diverse Centres: Over 130 locations across England & Wales.
- Dynamic Careers: Pathways for ambition, learning, and impact.
- Diversity & Inclusion: A values-driven team where neurodiverse, BAME, and LGBQ+ colleagues thrive.
Application Details
Hours: 37 per week, Monday–Sunday. Salary: Up to £37,348 per annum. Closing Date: 17 July 2026 (applying early is encouraged—high volumes may lead to pre-closure). Location: Guildford Spectrum, UK.
Equal Opportunities Employer : Training and welfare commitments apply for all roles.
Notices
- We expect all staff to engage in safeguarding, child protection, and adult services policies.
- The role is based within a high-performing team with potential for flexible management roles as you grow.
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