Job Summary

Develops, implements, enhances and administers quality management programs for assigned functional area or business. Ensures adherence to global international standards, regulatory requirements, internal audit requirements and defined policies and procedures.

Principal Responsibilities

• Develops, implements, supports and/or leads process improvement efforts, quality initiatives, cross-functional efforts and sustainable corrective measures.
• Plans, facilitates or executes internal, customer, supplier or certification audits.
• Ensures corrective actions specific to non-conformance and audit results are appropriately robust and sustainable to maintain certifications.
• Collects and analyzes data obtained from internal quality audits, customer and supplier feedback, and process evaluations to identify opportunities to improve processes and procedures and ensure quality goals are achieved.
• Works closely and maintains good working relationship with internal department representatives, customers, suppliers, and/or external certification/regulatory representatives.
• Trains employees in continuous improvement techniques and the quality management system.
• Other duties as assigned.

Job Level Specifications

• Mastery knowledge of industry best practices and disciplines.
• Considered a subject matter expert within the organization and contributes to the development of new concepts, techniques and standards.
• Develops solutions to highly complex and uniquely challenging situations.
• Assignments require extensive evaluation of alternatives and variables.
• Expected to make improvements to policies and procedures.
• Works independently toward long-range goals and objectives.
• Assignments are often self-initiated using independent judgment and discretion.
• May act as informal team lead and/or coach less experienced team members.
• Serves as consultant to management and/or internal/external spokesperson for the organization on major initiatives related to policies, plans and long-range objectives.
• Actions may impact the organization and its reputation.
• Effects of erroneous decisions may be long-lasting, influence the future course of the organization and/or require the expenditure of extensive additional resources.