nGeneration Limited
EPOS / IT Staging and Configuration Manager
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nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our ‘Brand-New' Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
About The Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
KEY OBJECTIVES
To manage the Staging and Configuration Team, ensuring efficient operations, accurate server maintenance, and compliance with company processes and documentation requirements.
Main Responsibilities
Lead, manage, and support the Staging and Configuration Team to meet business objectives Oversee the creation and maintenance of departmental processes and documentation Manage server infrastructure (both physical and virtual) and associated assets/software Ensure efficient staging processes, including image creation, version control, and deployment Facilitate communication and collaboration with other departments to improve workflows Provide technical support and consultation as required
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KEY TASKS
Documentation & Reporting
Develop and maintain process documentation, certifications, and incident reports Establish and monitor KPI metrics for the team Keep accurate records of daily systems builds and maintain change control processes Assist in the Staging of Kit when required to meet deadlines
Server & Asset Management
Manage all departmental assets, including hardware and software Oversee the maintenance and security of servers and system images
Staging Process
Control image versioning and maintain amendment logs Maintain configuration management processes with version control Ensure staging certificates are issued with every job and archived for reference Implement thorough testing and sign-off procedures for all equipment
Team Management
Plan workloads and allocate tasks to meet deadlines and customer requirements Ensure all team members complete necessary documentation and sign-offs Maintain departmental standards, including cleanliness, backups, and system checks
Ad Hoc Support
Provide technical input on new products Attend customer meetings (on-site or off-site) as needed Support other departments during peak demand periods
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Requirements
Skills & Attributes
Microsoft Certified Professional Experience in a similar technical management role IT-based qualification or equivalent hands-on experience Strong knowledge of IT retail systems and Microsoft products Working knowledge of network switches and configuration Proven team management skills Excellent verbal and written communication abilities across all levels Calm under pressure with a solutions-focused mindset
Benefits
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities
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