IVC
Equine Insurance & Debt Administrator
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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Equine Insurance & Debt Administrator to join our team at Pool House Equine Vets on a part-time basis.
Pool House Equine Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House Equine are our biggest strength, in addition to the fantastic facilities we have to offer our clients. The group has specialist-trained colleagues and referrals specialists for surgery, diagnostics, medicine and lameness /poor performance.
How You’ll Make a Difference
This is a varied administrative role combing insurance claims processing with debt management and general office duties.
Key Responsibilities:
- Handling and processing Equine insurance claims efficiently and accurately.
- Liaising with insurance companies, clients, and Veterinary staff.
- Managing debt administration, including monitoring outstanding balances and following up on payments.
- Maintaining accurate financial and client records.
- Answering telephone calls and dealing with client enquires in a professional manner.
- Supporting general office administration as required.
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Working Pattern
This is a part-time permanent role working 35 hours per week. Shift patterns will be 9.30-17.00.
You Might Be a Great Fit If...
We ask that you have experience in the veterinary profession due to the demanding role and responsibilities that our reception team undertake. You must be confident, have excellent communication skills, have a high capability for organisation and co-ordination to run a diary efficiently, have the client and patient at the for-front of everything you do, and most of all, be able to greet our clients with a big smile that makes them feel welcome.
Other requirements include:
- Previous administrative experience essential.
- Strong organisation skills and attention to detail.
- Confident communication skills both written and verbal.
- Ability to manage workload and prioritise tasks efficiently.
- Competent in basic IT systems and office software.
- Equine Knowledge essential.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
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What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off FTE.
- Increasing holiday allowance based on length of service.
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay.
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted veterinary care.
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives, and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity, and community to help you grow.
£0 - £0 a year
Up to £23,212.27 per annum
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