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Job Description
Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group.
Please be advised that this role is a field-based role.
Core Responsibilities
- Main point of contact for providing advice and guidance to callers into the HR Department
- To manage a small caseload of ER cases including:
- Developing and maintaining relationships with colleagues across the business including Leeds Support, Home Managers, and Regional Management team to ensure a commercial and pragmatic approach to employee relations.
- To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff.
- To support on reducing sickness absence through active management of cases including short-term & long-term sickness.
- To support on meeting the Company’s key performance indicators which relate to case work including sickness absence, grievance, investigations.
- To support with managing referrals to regulatory bodies where required.
- Escalate cases and/or seek guidance from the HR Advisor(s) as and where required.
- Collate, analyse, and produce reports monthly where required.
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The Successful Candidate
- Can communicate effectively, verbally and in writing, to differing audiences.
- Can prepare accurate written correspondence, with a focus on attention to detail.
- Have a can-do attitude and the ability to exercise initiative.
- Have demonstrable organisational skills.
- Possess advanced keyboard skills – a high degree of accuracy and speed required in all tasks.
- Be able to prioritise tasks and manage conflicting demands on time and resources, to deliver objectives.
- Demonstrate a high level of confidentiality.
- Possess a good standard of IT systems, using Microsoft Word, Excel.
- Be able to work effectively alone and as part of a team.
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Must Have/Desirable
We are especially keen to hear from individuals who can demonstrate experience in the following:
- Provide expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of employee relations matters.
- Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
- Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
- Previous experience within a care setting is advantageous but not essential.
- Willingness to travel, predominantly across the North East, with occasional national travel as required.
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