Helping Hands Home Care
ER Advisor
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Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
We’re now looking for an ER Advisor to join our Central People team, providing expert ER support across our national care network.
You’ll be part of a collaborative, supportive function where high standards, continuous improvement, and kindness go hand in hand — and where you’ll be trusted to manage complex cases while continuing to develop your professional capability.
Salary: Up to £36,000 per year
Location: Hybrid – Alcester Support Office
The Role
As an ER Advisor, you’ll play a key role in delivering high-quality, ER-focused People support across the business. Operating in a regulated care environment, you’ll manage a high volume of cases, including complex and safeguarding-related matters, while ensuring fair, consistent, and legally sound outcomes.
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You’ll work closely with managers at all levels, providing clear, confident advice, helping to manage risk, and supporting the delivery of best-practice people management across our services.
This role is ideal for someone who thrives in a fast-moving operational environment and enjoys balancing technical ER knowledge with strong stakeholder relationships.
What You’ll Be Doing
- Managing end-to-end employee relations cases, including disciplinary, grievance, capability, and absence matters
- Advising managers on safeguarding issues in line with care sector standards
- Ensuring consistent application of People policies and employment law across the business
- Contributing to the review and development of People policies and processes
- Maintaining accurate case documentation in line with legal and organisational standards
- Working closely with People Business Partners, Safeguarding, L&D, and Operational leaders
You’ll Bring
- Proven experience in an ER or People Advisor role managing complex, high-volume caseloads
- Strong working knowledge of UK employment law and HR best practice
- Experience working in a fast-paced, regulated environment
- Excellent communication skills and the ability to influence stakeholders at all levels
- Strong organisation, judgement, and attention to detail
- CIPD Level 5 qualified (or working towards)
- Full UK driving licence and access to a car
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Desirable, but not essential:
- Experience within the care sector or a similarly regulated environment
- Experience updating or rewriting People policies
- Involvement in ER training or organisational change initiatives
Why Helping Hands
- A supportive, inclusive People team with a strong development culture
- Genuine opportunities for growth and progression
- Hybrid working from our Alcester Support Office
- The chance to make a real impact in a national care organisation
- A workplace where every voice is valued and everyone is welcome
Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences, and identities.
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