Advanced Resource Managers
ER Case Lead
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ER Case Lead
ER Case Lead
Location: London
Contract: 3-month Contract - Hybrid
Pay: £500 per day Umbrella
ARM are delighted to be working with our client to help them recruit a HR Caseworker on a 3-month contract.
The Role:
- Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters.
- Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner.
- Manage flexible working requests, changes to terms and conditions, and exit processes.
- Support the delivery of formal processes including redundancy consultations and TUPE transfers.
- Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices.
- Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness.
- Escalate cases appropriately while maintaining ownership of resolution pathways.
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Requirements:
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- Proven experience in managing complex ER cases in a fast-paced, matrixed organisation.
- Strong knowledge of UK employment law and HR policy frameworks.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to handle sensitive matters with discretion and professionalism.
- Experience working with cross-functional teams including Legal and Compliance.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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