Arriva Group
ER Policy and Reward Partner
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ER Policy & Reward Partner
Closing date for applications: Friday 17th July 2026
Purpose of Job
CrossCountry are looking for an ER Policy & Reward Partner to provide professional, timely and consistent employee relations, policy and reward support across the organisation, ensuring legally compliant and well-governed outcomes. The role manages a caseload of ER matters, supports the maintenance of the people policy framework, and coordinates defined reward activity such as benchmarking, terms and conditions queries and job evaluation administration.
Principal Accountabilities
- Provide clear, practical advice to HR colleagues on policy, ER approach and relevant employment law considerations; escalate high-risk matters as appropriate.
- Manage a varied caseload of complex cases.
- Support HR Partners to ensure case documentation, meeting packs and outcome communications in line with policy and legal requirements.
- Coordinate and support reward activity including benchmarking requests, terms and conditions queries, and maintaining governance records for approvals.
- Support job evaluation activity by coordinating documentation, ensuring role profile consistency and maintaining accurate records.
- Maintain accurate ER records, case notes and dashboards to support reporting, compliance and audit requirements.
- Identify trends and recurring issues and propose preventative actions to reduce escalation, improve consistency and support absence reduction.
- Support organisational change processes (including restructures and consultation) through policy, process and documentation support.
- Work collaboratively with HR Partners, Senior HRBPs, IR colleagues and Trade Union representatives to support early resolution of issues.
- Ensure all advice and documentation comply with GDPR, data protection requirements and internal governance standards.
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Experience, Knowledge, Qualifications & Training
Essential:
- Experience managing ER casework within a unionised, corporate or operational environment.
- Strong working knowledge of UK employment law and HR best practice.
- Experience drafting and quality checking HR documentation and maintaining accurate case records.
- Understanding of reward principles, terms and conditions and benchmarking activity.
- Strong stakeholder management and communication skills with the ability to coach and influence
- CIPD Level 3 or Level 5 (or equivalent experience).
- Experience of working with stakeholders to formulate and update company policies.
- Experience of reward and benchmarking.
Desirable:
- Experience supporting job evaluation and/or pay review activity.
- Experience in rail, transport, logistics or other regulated sectors.
Diversity & Inclusion
At CrossCountry, we believe our people should reflect the diverse communities we serve. Inclusion isn’t just part of our strategy — it’s central to our success. We’re committed to creating a workplace where everyone feels valued, respected, and supported to be their best.
Click Apply Now to take the next step in your journey with CrossCountry Trains.
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About Arriva
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.
The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! After reviewing our available positions, we encourage you to apply to those that resonate with your skills. Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!
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