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ERM Project Manager
About the Role
At Protecht, we’re redefining how the world approaches risk. Our cloud-based SaaS platform, Protecht ERM, is one of the most dynamic and comprehensive solutions in the market. With a global presence spanning APAC, the USA, and Europe, we empower organisations to transform risk into opportunity with smarter decision-making.
Role Type
A hybrid opportunity to join our London office for two days a week, blending collaborative in-person work with flexibility.
The Opportunity
We are seeking an outgoing, highly organised, and customer-focused Project Manager to join our Customer Success team. In this client-facing role, your responsibilities will include managing both new onboarding implementations and ongoing service delivery, ensuring projects are delivered on time, within scope, and to a high standard.
This is an ideal role for a proactive project professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving accountability and delivery excellence.
Key Responsibilities
Customer Delivery & Accountability
- Lead customer onboarding implementations from initial kick-off through to handover and post-implementation review.
- Develop and maintain detailed implementation plans to guide execution.
- Manage a portfolio of customer delivery engagements, balancing multiple concurrent projects efficiently.
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Forecasting & Reporting
- Forecast and report on team utilisation, capacity, allocation trends, and future resource requirements.
- Provide insights on project progress and resource management.
Stakeholder & Team Coordination
- Coordinate sprint activities across Advisory and Analytics teams to align delivery efforts.
- Foster strong customer relationships, ensuring clear communication around scope, timelines, responsibilities, and dependencies.
Risk & Issue Management
- Hold internal delivery teams accountable for agreed actions, delivery dates, and quality outcomes.
- Actively identify and manage risks and issues, escalating where necessary and driving timely resolutions.
Customer Feedback & Improvement
- Manage the post-implementation customer survey process.
- Analyze and report on customer feedback, identifying improvement opportunities.
Requirements
Essential Qualifications
- Minimum 3 years of experience in project management, implementation management, or Scrum Master roles within SaaS, technology, consulting, or professional services environments.
- Proven experience managing multiple customer-facing implementations or service delivery workstreams concurrently.
- Strong proficiency in project reporting and delivery management.
- Excellent communication and stakeholder management skills.
- A working knowledge of SaaS implementation practices, including tools like:
- Jira
- Confluence
- CRM platforms
- Project reporting tools
- A positive, proactive approach with a customer-centric mindset and a will to foster continuous improvement.
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Preferred (Nice to Have)
- University degree in Information Technology, Computer Science, Business, Project Management, or a related discipline.
- Experience in risk management, governance, compliance, or audit-related environments.
- Experience managing customer feedback programs (e.g., CSAT surveys, NPS, or post-implementation surveys).
- Familiarity with reporting dashboards, PSA tools, CRM systems, or customer success platforms.
Why Join Protecht?
- Work in a flexible hybrid environment with support for remote working.
- Access to continuous training, development, and career advancement opportunities.
- Join a rapidly growing company where your contributions directly drive success.
- Collaborate in a supportive, inclusive culture that values innovation and teamwork.
Ready to Join Us?
Help shape the future of risk management by joining Protecht and bringing your expertise to the team. Apply now!
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